Help with Creating Discounts. Tiered Discounts with Larger Orders not working

[Liam]

I need help making my discounts for online ordering and I'm running into several issues. My current promotions are spend a certain subtotal and get a free item. One coupon only.

• Spend $35 and get Free Egg Rolls (value $4.5)

• Spend $40 and get Free Crab Rangoons (value $7.50)

• Spend $45 and get Free Chicken Fried Rice (value $10)

• Spend $50 and get Free Sweet & Sour Chicken (value $13)

I setup multiple discounts on the discount page. I used "Fixed $ Off" and used the cost of the item, Specific item/group and then selected the item, and then setup a promo code and description.

1. First issue: There is a situation where it causes the subtotal (after discount) to be less than my minimum subtotal for the coupon. If customers have the item (that will be discounted) in their cart, the cost of the item is counted towards the subtotal. However, after the coupon is applied the new subtotal is now below my target minimum for that coupon.

   1. I tried making the item a $0 item, but then customers can just add unlimited free items. I also tried hiding the item, but then customers can't use the coupon as the item is not available to them.

   2. my workaround is to raise the subtotal minimum and ask the customer to add the item to the cart before applying the coupon but I would like a more elegant solution.

2. Second Issue: I'm having issues where customers can't see the lower value coupon when they qualify for any of the coupons. If I make an online order for $35, I can see the coupon for the free Egg Rolls. However, if I make an order for $40, I can only see the option for the free Crab Rangoons. I no longer see the option for the free Egg Rolls. Similar issue for $50 orders etc.

   1. Because the value of the items vary, I made different discounts with different dollar amounts. I tried using the "Fixed % Off" with 100%, but when a customer orders multiple of the free item it will take off 100% of all quantities. "Fixed % Off" also won't work because customers can add modifications which cost extra and % off will make all the mods free with the entree.

[Liam]

I just tested the bogo discount on a live restaurant (my uncle is live on toast).  He is also getting the same issue where the discounted item is the most expensive item in the cart regardless of whether it's in the "Get Item" list or not.

[Liam]

I was thinking something I could try is, create coupon specific items and then price them at the normal price + $100 and adjust the minimum spend amount accordingly.  It would automatically be the priciest item, but I don't think that solution is a good one.  It would require them to have the coupon specific item in the cart for the discount to work and I'm sure people would be weird about the pricing of the item.

This could be another glitch, but with the bogo discount, when I click "claim your discounted item" it doesn't do anything.  I have to add the discount on checkout page vs the cart page.

[Rob]

Hello, thank you for reaching out to the Community! Since you're not live yet, support wouldn't be able to assist here, but you mentioned your Uncle's location has the same issue. If you could have them reach out to support and create a ticket, I can attach your info to it and see if we can work on figuring out what is causing this issue!