notifications

[Rikki]

Has anyone else experienced not receiving notifications either on bar terminal/toast go when cleared from the kitchen?  We have 2 floors our bar is on the 1st and kitchen is on the 2nd so my employees rely heavily on notifications.  I haven't found noticed anything consistent into not getting them.  We are using the most updated version. 

[rcmck]

Double check notification setup in backend and that fulfilled tickets is turned on.

[Rikki]

Thank you but it is turned on 

[Rob]

Thanks for reaching out! I would try the troubleshooting steps listed in the articles below; if you still have issues, we could replace the devices if they are within the warranty period! 

Get Help with Your Toast Go™ 2
Get Help with Your Toast Go™ 1

 

[palms]

Thanks, none of those troubleshooting steps relate to notifications and everything else works on the toast go