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Old tickets randomly reappearing on Expo KDS

I'm having an issue where five to ten old, sold tickets will periodically reappear on the Expo KDS screen. Most of the time, the tickets are around 5 hours old; and there is usually a common item across all the checks. That common item could be something different each time, though. Fortunately, these checks never fired to the Prep Stations again, but it's a big inconvenience for Expo.

For example, there were 5 checks that reappeared almost 5 hours after they were originally fired. Each check had multiple items, but there was a Cobb salad on each check. 

Another time, 4 checks reappeared 5 hours later and each one had a BBQ Burger as the common item. 

Has anyone else had this happen? What did you do to stop this from continuing to happen?

10 REPLIES 10

Under device status >  sync hub device details, can you to see if the expo is connected to a local hub device (assuming it is currently assigned one) if it lists a different device I would try those same troubleshooting steps on that device as well.