08-29-2025 07:37 PM
I'm having an issue where five to ten old, sold tickets will periodically reappear on the Expo KDS screen. Most of the time, the tickets are around 5 hours old; and there is usually a common item across all the checks. That common item could be something different each time, though. Fortunately, these checks never fired to the Prep Stations again, but it's a big inconvenience for Expo.
For example, there were 5 checks that reappeared almost 5 hours after they were originally fired. Each check had multiple items, but there was a Cobb salad on each check.
Another time, 4 checks reappeared 5 hours later and each one had a BBQ Burger as the common item.
Has anyone else had this happen? What did you do to stop this from continuing to happen?
09-04-2025 06:03 PM
Under device status > sync hub device details, can you to see if the expo is connected to a local hub device (assuming it is currently assigned one) if it lists a different device I would try those same troubleshooting steps on that device as well.