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Preauthorizing Credit Cards with Chip

seanmsulli
Salad I

Is Toast looking at adding the ability to preauthorize credit cards using the chip rather than the magnetic strip?  Since it currently only uses the magnetic strip, I feel it puts us at a disadvantage if a customer initiates a chargeback on a preauthorized card that is closed out to the card on file.  I was at a bar while on vacation that was using OnePos and they were able to preauthorize cards using the chip, so I know it's possible. 

5 REPLIES 5

In the August product updates post they mentioned that it is due to 'card brand security protocols', and recommend using the chip read (dipping) over the contactless NFC (tapping)

https://community.toasttab.com/t5/product-updates/august-2024-product-updates-us/td-p/12310