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Restaurant Operations
Destination to discuss Menu Building, Kiosk, Toast Go Handheld, Kitchen Display System and beyond.
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Discounts and Waste Management

I am trying to help set up our Toast system to allow for better tracking of waste.  Currently, if for example a server rings in an item wrong and the kitchen makes that item but then the item also needs to be remade, we have the server re-enter the i...

Problema con la cuenta

Hola tememos un problema con la cuenta, la cuenta de banco enlazada con Toast ya no tenemos ninguna acceso a la cuenta se cerró el día de hoy, ya agregué una nueva cuenta de destino pero dice que tarda de 1 a 3 días , necesito que se active lo antes ...

Manually fire courses

I was not able to allow waiters to manually fire some courses, as an option. So, if I have this feature, waiters are forced to fire tables to receive payment, which causes a dramatic confusion in the kitchen. Is it possible to fire courses as an "opt...

Resolved! Bulk edit if menu item contains alcohol

Hi all,We are in the process of switching to Toast and while our wine list has been imported, each wine bottle needs to be marked has having alcohol if we want to be able to have it delivered. What's an easy way to set that for hundreds of items? 

Resolved! Item Routing

Hi everyone! Looking for a bit of guidance with item routing. We have a special menu group called Limited Time Beverages, which is used for both dine-in and online orders. When someone orders a drink from this group, it prints correctly at the drinks...

Resolved! Double Printing Tickets

Hello,Our restaurant is experiencing tickets double printing.  All of our groups and items are programmed with their designated prep stations correctly.  However, for food the tickets are printing out a second time at our expeditor.  When I change it...

Resolved! Weird changes being made

Over the past week I've noticed changes being made in the back end that is affecting my business. First off, some products pricing was reset to random prices. For example, we sell muffins for $2.50 each but those muffins were set to $0.04, $0.05 and ...

Resolved! Customer Lookup Unavailable when Offline

Hey everyone,Since the last Toast app update, some locations have started encountering an error message that says, "Customer lookup is not available when offline," even though the devices are not offline. I reached out to Toast support, and they reco...

Resolved! Service Charge - Not Calculating Correctly

I was wondering if anyone else has seen this issue. A few of our locations over the last week or two have told us that our percentage-based service charges that we have created for gratuity have not been calculating correctly. We have Toast configure...

Resolved! Reward Accounts

Hello,Is anyone having trouble with rewards accounts not showing in the order screen (either by change customer or look up rewards) but will show on the pay screen when you look under rewards?  I am not sure if I am missing something but if there is ...

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