Hello, we had a situation where a server needed medical attention and some tips did not get entered. Check 45 - tip is 12.00 and Check 39 - tip 25.00. I was able to retrieve the these 2 signed receipts today, please let me know how to handle. Than...
I know that many places only use third party delivery services for their deliveries - but for the ones who still use in house delivery drivers, do you still take phone calls for delivery orders? We stopped taking credit card payments for phone in del...
When will Toast offer the option to select a different menu for delivery with Toast, different from the pick-up option online? I would love to use Toast for delivery but don't because there are items I don't want delivered and can't hide those items...
I am very disappointed in the quality of support we received this past weekend at one of our locations. We lost a significant amount of sales on Friday and Saturday due to the lack of knowledge by the support personnel about hardware issues. I need s...
Hi all! My staff has to select DINE IN or TAKE OUT when they ring up an order. However, allll the other modes populate on the list when they click the button to select one. The screen is small and they are often mis-clicking, selecting Online Orderin...
I have an Ice Cream Shop we offer hand dipped flavors in 3 options single scoop 2 scoop or 3 scoop . You can get multiple flavors for the 2 or 3 scoop. My question is it possible to have a modifier for all for the flavors that when i hit OOS it makes...
How have you built out multiple menus in Toast with the same menu items? We have mulitple menus set up in our back end (Dinner, Lunch, Happy Hour, etc.) where many of the same items are offered in each of those menus. For example, a plate of pasta ...
Hello,We utilize the credit tip audit during our shift reviews to verify manually entered tips. I only see the ability to turn this off or on, not to distinguish between manual and digital credit card entry. Can we signify which tips were entered man...
2 part question - we're a pizzeria.Is it possible to print a menu item at 2 different prep stations but have the modifiers only print at one?Example: If someone orders a chicken finger sub, the sub and all its toppings get printed to the sub prep sta...
We run Toast Retail and run Toast in our restaurant (2 "locations"). On the retail side we use a scale generated embedded barcode to read price. Toast will discount weighed fractional items over a lb correctly for % off but not $ off discounts. T...
How are handling tipshare collected from servers and divided among support staff? Specifically, when you are paying out servers their charge tips nightly.
When initializing the menu, items can be imported through a template. Can we put item images in the template? Or is there another quick way to link or associate them? Thank you guys
Hi! I have a food hall that we operate a bar and 2 of the restaurants. We originally had one of the restaurants running as square (Restaurant A) and one as Toast (Restaurant B). We moved over the square restaurant to toast on the same account as R...
Is there any plan to have the "non-printing prep stations" options extend to KDS users? I.e. a device-specific option to stop tickets from showing on a particular KDS?The only options we currently have are check-level triggers, Dining Option and Serv...
We require guests to spend a minimum of $10 if they want to use a credit card. Is there a way to set a minimum for credit card purchases. We do not offer on-line orders, this would be in-person purchases only. Thanks much!
