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This new authentication way of logging in is straight garbage

I get what toast was trying to do with logging in mobile, letting your devices security (fingerprint or face) log you in "faster" but it's literally now an EXTRA step to login EVERY time. 

Why if I authenticate with my fingerprint, do I STILL get the captcha stuff? How dumb is that, I just proved I am not a robot, also it's not integrated into my phones platform so it doesn't of course just populate my authentication then login no, my phone has to ask if its okay every time then loads to a new screen then of course can't forget the Captcha my god no what if the robot's got my face somehow.

Seriously, the webapp isn't great but logging in before was at least somewhat easy. How long do we need to wait till there is a dedicated app for us to check/see toast reports? Square and Lightspeed both have these and they're slick as all get out. Toast could do this if they want but they just continue to not or say "oh we're working on one" bull.

Please, I am begging you, make it faster to login on mobile. Cut the incessant captcha stuff after it's been even an hour. Even my bank in't that bad.

/rant

11 REPLIES 11

Gosh, just to participate in this thread, I had to multi factor AGAIN!.  THIS  SUCKS!  Every time my computer sleeps, which it does all day for SECURITY (Yup, can you believe it?  I was already doing just fine securing Toast access on my own) I get logged out of Toast and have to multi factor back in.  What a waste of time!  Check out this screenshot!  Somebody at Toast, STOP  THE  MADNESS!
Multifactor Madness.png

Hey, I’m sorry to hear about the issues you’re experiencing with the back-to-back authentication. I personally haven't dealt with this myself, and it seems that some other community members haven’t encountered this problem either. Perhaps there’s something that can be done to prevent it. Have you reached out to support regarding this? If so, could you please provide me with the case number? I would like to use this as a reference to see if we can find a solution.



Robert Anderson, Community Manager
Toast
Check out the new support page!
https://support.toasttab.com