This new authentication way of logging in is straight garbage

[tscove]

I get what toast was trying to do with logging in mobile, letting your devices security (fingerprint or face) log you in "faster" but it's literally now an EXTRA step to login EVERY time. 

Why if I authenticate with my fingerprint, do I STILL get the captcha stuff? How dumb is that, I just proved I am not a robot, also it's not integrated into my phones platform so it doesn't of course just populate my authentication then login no, my phone has to ask if its okay every time then loads to a new screen then of course can't forget the Captcha my god no what if the robot's got my face somehow.

Seriously, the webapp isn't great but logging in before was at least somewhat easy. How long do we need to wait till there is a dedicated app for us to check/see toast reports? Square and Lightspeed both have these and they're slick as all get out. Toast could do this if they want but they just continue to not or say "oh we're working on one" bull.

Please, I am begging you, make it faster to login on mobile. Cut the incessant captcha stuff after it's been even an hour. Even my bank in't that bad.

/rant

[Penguin_Meg1]

What are the basic office needs that you have those accounts set up to do? I have tried altering permissions for the most basic access levels for my assistant front of house manager that basically needs to do labor (checking clockin and outs) and sales summary for pm drawer counts. It still does not allow for turning off multi-factor authentication.

I was initally told that if the employee doesn't have permission 8.1 & 8.7 then they could turn it off. That proved to not work. Upon calling again they customer care agent said ALL toasttab logins are going to be required to have it regardless of permissions. 

[Penguin_Meg1]

escoop:

All I can say is I feel your pain. I have started a case # with Toast support voicing my frustration because my managers are all pretty upset with this login situation. For us it has shown to be less secure and not functional in a restaurant environment so I feel like there must be some ways we can play with permissions so the multi authentication doesn't have to affect ALL my MODS.

I plan on calling Toast daily, if time allows, to be the squeaky wheel and hopefully get this issue escalated. If I get any new information I'll come here to update.

[Penguin_Meg1]

I'm sorry this info isn't more helpful but it's what I've found out at this point.

After much time spent on the phone with Toast POS and Toast Payroll there is not a way to turn off multi-factor authentication for people who do not have access to financials, because they are making it so that everyone who logs into TOASTTAB will have to have the multi-factor login regardless of their permissions.

My main concern is that this switch over has made my Toast Payroll account that is HR+ much LESS secure than it was before due to the fact that Toasttab does not automatically log out if it's been inactive for a period of time. If Toasttab doesn't logout then Toast payroll doesn't logout.  This is much less secure when you have MANY managers using the same back office computers.

My managers are also having a lot of issues with Toast Login allowing them to login at all. It get stuck in a loop of login process.

I have a case number open that I am using as a reference and submitting a feature request daily for the issues to be solved with some urgency.

[tinathom]

Beyond frustrating. I've tried calling customer care to no avail. Since Toast has been totally unresponsive to working around this, I am discontinuing payroll services with them.  We have been with Toast for seven years, and  this might be the final straw. I am seriously looking at other POS systems. And, in the meantime, every time their surveys pop up, asking how happy I am and how likely I am to recommend Toast, that's a negative.

[mclains-rebekah]

We don't even use their payroll product and we've been stuck with the same multi-level authentication. 🫠