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time/date ticket opened

Penguin_Meg1
Salad I

‎10-21-2023 11:59 AM

Our restaurant does quite a few orders that are preorders. We take the order days sometimes weeks prior to the date the order is due for. However when I pull up the ticket it says under "opened" the date the order is due not the actual date it was opened. Does anyone know if there is a way to fix it to reflect the day it was rang into the system?

Thank you!

 

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1 REPLY 1

au79teahouse
Community Ambassador

‎10-22-2023 08:28 PM

scheduled orders are shown under "open tab" because these orders are input into system but are not fired up and don't have a payment yet. And that is a very good questions. I don't think the system tells you when a scheduled order is input. If you take a lot of scheduled orders and would like to know when an order is received and input into system, check out "customer invoices". It's under "payment" on Toast Back-end.

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