With the 3rd Party Online ordering such as Grubhub the customers are prompt if utensils are required. Prior to integrating with Toast we utilize the tablet, and it states if utensils are required yes/no. But with Toast we have the orders auto firing directly to the kitchen/packager it does not list about utensils. We have customers calling and complaining of not receiving any utensils. I am told this is a 3rd Party online issue, and they are telling me it's a Toast issue.
So I thought it would be best to post a message here to figure out what is a solution. And this impact all Uber, Grubhub, and Doordash orders.
