This issue doesn’t occur often, but we recently had an Uber Eats order with items routed to three prep stations. Two stations received their kitchen tickets, but one station never got the print. Unfortunately, we didn’t catch it until the driver was already waiting.
In that situation, we expected to be able to simply reprint the kitchen tickets—similar to how we can reprint for a dine-in order or an in-house takeout order. However, it appears third-party delivery orders are handled differently, and there isn’t an option to reprint kitchen tickets for these orders.
Is this an intentional restriction? If so, I’m trying to understand the rationale behind it, because the inability to reprint creates operational risk when a single station misses the ticket.
- Ashok Raj
Toast Community Ambassador
