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Why would a future order fire early via the POS?

We had a customers enter an order on April 30th to be picked up at 5:30pm on May 6th.  Today the POS fired the order to be made today and be ready for 5:30, 3 days early.  I have never experienced this before, what could have caused this?  I have looked at the audit trail and nothing looks out of sorts. 

2 REPLIES 2

Sdaniel
Community Ambassador

Hi!

I don't think I've come across this issue, what is the selection you have for scheduled orders? 

Sdaniel_0-1778111114096.png

Did anyone accidentally adjust the order under pending orders? 

Sayra Daniel, Community Ambassador
Egg Harbor Cafe

When someone put in the future order, they could have set a multi day prep time, or someone could have hit "fire now" on your automatic firing tablet.

Brian Andersen, Community Ambassador
Hearth Pizzeria Needham MA