Does anyone know if there is a way to tell the managers/supervisors at Toast payroll about a specifically helpful customer care rep?
I had a series of questions that I sent to the toast payroll customer support email. The customer support person that responded initially to my email completely missed the mark and it was like they didn't even read the email. They "escalated" the case with the WRONG request. I responded to them to clarify and tell them there was a mistake. A week went by and never heard back.
Then I called Toast Payroll support about a week later regarding something else and the person was EXTREMELY helpful. When they asked, as usual, at the end of the call if there was anything else I told him about my multiple questions email that I hadn't had a response to. He told me it was stuck in a kind of limbo to the escalations team. He handled each question item by item and got back with me via email about the questions he didn't have an immediate answer to.
The "escalations" team just responded today to those questions I sent a couple weeks ago and wow did they miss the mark on half of the questions. Again, it was like they didn't take the time to read the email properly or look at the screenshots provided. It's so strange.
So, SHOUT OUT TO JACOB in Toast Payroll Support! You rock and you should be a part of the escalations team!
