I missed the info- Toast Delivery Services

[Penguin_Meg1]

Hey all!

 I missed the specific info about Toast Delivery Services. What date is it changing to Uber Eats & what is the delivery radius going to be, and what is the new cost of delivery services?

[nbunda · Accepted solution]

The communication I saw was that the switch only affects TDS, and your 3rd party providers and rates are not affected. TDS will be switching from Doordash Drive to Uber Direct, as their delivery service provider, and the per-order fee goes down from $7.49 to $6.99, saving us $0.50. I have not seen any updates since receiving this message.

[Sdaniel]

We met with out Toast rep yesterday, and unfortunately she didn't have answers to our questions with this change. And by looking through Toast Delivery Service articles, it seems a lot of the information still mentions Door Dash and needs to be updated. 

[Rob]

I will also reach out to my team to see if I can get more info and offer an update!

[Sdaniel]

Thank you so much, Rob! Toast delivery service is still appearing as Door Dash Drive on both order reporting and Order Hub. I am wondering if this change was delayed? 

[Rob]

I couldn't confirm, but it seems the articles are being updated. This will only affect TDS and not your integration with DoorDash. 

[Sdaniel]

Hey Rob! Thanks for this info! Unfortunately this change does affect our company as we have an exclusivity contract with Door Dash. Do you know if this change has gone into effect? When looking at orders via Toast Delivery services in the reporting, and Order Hub, Door Dash Drive is still listed. From my understanding this was a change that should have gone live on October 23rd.