They do need to sign up separately for each rewards program they want to join. If the phone number they provide is the same across restaurants, and if they have a Toast account with the same phone number, the Toast Takeout app will show multiple restaurants' rewards programs. Other than that, everything is separate between restaurants.
To diagnose guests not receiving rewards properly, make sure of a few things:
- Ensure that the guest was not purchasing a gift card. Guests do not earn loyalty points by purchasing gift cards, but they can earn by paying with a gift card
- Have the guests use the online lookup link to check their rewards balance. Sometimes the printout at the bottom of the receipt is inaccurate. The link can be found in Marketing > Loyalty > Settings > Settings > Promote your program.
- Using the Advanced Properties page, select "Exclude from rewards program?" from the Show/hide dropdown and make sure all the items you want to be eligible for rewards have a "No" in that column.
- Check your "Other Payment Options" to ensure any alternate payment methods you've set up that you want to be rewards-eligible are set that way.
Nick Bunda, Community Ambassador
Anderson's Frozen Custard
Buffalo, NY
