‎04-28-2025 06:32 PM
Egg Harbor Cafe
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Menu Building
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Technical Question
‎05-08-2025 09:19 PM
Thanks, I may be missing something but why is the LTO Beverage menu routed to food and barista by default? Or is that just your current workaround at the moment? You just want it to go to food when it is takeout right?
As far as the item routing example you shared, it looks like it is sending food to barista because basically that is what it is being told to do, anything that is dine in is reouted from master_food to master_barista.
Again, maybe I missed something but I would think that you would want your LTO Group to just route to master_barista, then reroute it if it is takeout from master_barista to TG_Food and TG_Barista
Something like this, (not sure if it still need to also go to master_barista too but you would just select that as well, if that's the case)
You would add these for however many takeout/delivery dining options you have that it would apply to, obviously you would give them more meaningful names than what I wrote to keep track of them.
‎05-09-2025 04:10 PM
I think this may work. I am going to be doing more testing with one of the locations next week, but I think the problem with my set up was that I was more focused on dine in orders. I've switched everything to look more similar to your diagram. Fingers crossed! 🙂
Egg Harbor Cafe
‎05-01-2025 01:20 PM
I agree this sounds like it can be done with a routing rule, but you may need to add a prep station as well, at least to make it easy.
I have a similar setup: When it is an over-the-counter order, staff doesn't need to fill fountain drinks (they are self-serve), so they don't get sent to the kitchen's Dessert/Drinks printer. But when it is a online or 3rd party order, kitchen staff will need to prep the drink. This also applies to merchandizer items we have in our dining room, like ice cream cakes.
I have all of these items specifically assigned by default to a "No Print Dessert/Drinks" prep station, which is NOT assigned to any printer. This takes care of the in-store orders, ensuring that these items do not print to the kitchen. But I have routing rules for each of our off-premise dining options which reroute "No Print Dessert/Drinks" to the standard "Dessert/Drinks" prep station, which IS assigned to the kitchen's Dessert/Drinks printer.
Hope this helps!
Anderson's Frozen Custard
Buffalo, NY
‎05-01-2025 01:50 PM
Thanks for the insight! We have dedicated prep stations for both basic and espresso drinks, and the routing to those stations is working well. For dine-in orders, we actually do want both standard drinks and barista-prepared beverages to print at those respective stations, and we have staff assigned specifically to handle those orders.
The main challenge I’m trying to solve is with online orders. Our stores would like drinks and food items to print on the same ticket. I can achieve this by creating a separate online ordering menu and assigning both drinks and food prep stations to that menu group. The only printer in the kitchen is for our food prep station, and since some stores reply on that ticket to place on carryout bags, they also want drinks from the LTO beverage menu to print on that same ticket.
However, I was hoping to avoid duplicating menus and instead find a way to manage everything under one LTO Beverage menu.
I'll continue to play around with item routing and hopefully make this work.
Egg Harbor Cafe
