I have seen your post on Reddit and I would love to help out. But unfortunately it would be very difficult to troubleshoot without seeing the back-end setting and everything else. Perhaps @rcmck might have some clues on the cause of the glitch. I understand the urgency of the situation as I, myself, wouldn't want to keep losing money over some weird glitch that can't be figured out. If you have determined that Toast local app is the primary source of the glitch, I would suggest to temporarily disable Toast local app for the time being. If disabling toast local app is not a choice, you could temporarily not allow guests to redeem their rewards by adjusting the required point to a number that is impossible to redeem (guests are still able to accrue points for their purchase), and post a apology notice to your guest saying that rewards redemption is currently not available and you are truly sorry for the inconvenience as you are trying your best to resolve the issue. I will try to tag the community managers again to get their attention. And I am genuinely hoping you will get assistance from Toast as soon as possible to resolve the issue.
@Rob , @jenni
