Online Order Customer Receipt is Printing at the Kitchen Prep Printer

[MGlenny88]

I'm a Toast newbie, so go easy on me.

Right now when someone makes an online order via Google, the order is sent directly to the Kitchen and a ticket is printed at our Kitchen Prep Printer. Which is great. But, immediately after, the online order's Guest Receipt is also printed at the Kitchen Prep Printer rather than the Front of House printers. I've looked all over my settings on the back end and can't figure out a way to fix this.

Please help this Toast newbie out.

[rcmck]

You will find auto-fire settings here https://www.toasttab.com/restaurants/admin/onlineordering 

[Rob]

@MGlenny88  In case you are curious about what is an auto-fire device, this link should help explain that and where it is!

Setting up Order Autofiring



 

[MGlenny88]

Played with the auto-fire device. An itemized receipt is now printing at the correct printer, but the Credit Card receipt is still printing at the Kitchen Prep printer. 

[rcmck]

Do you know which device is the auto fire? Have you looked at what printer is set to be the receipt printer of that device? (in device setup) One quick fix would be to uncheck the merchant and customer copies, that would stop them printing automatically altogether. 

[Rob]

@MGlenny88 Hey, could you get the credit card receipt to print at the correct printer? If you still need help, please let me know!