I missed the info- Toast Delivery Services

[Penguin_Meg1]

Hey all!

 I missed the specific info about Toast Delivery Services. What date is it changing to Uber Eats & what is the delivery radius going to be, and what is the new cost of delivery services?

[nbunda · Accepted solution]

The communication I saw was that the switch only affects TDS, and your 3rd party providers and rates are not affected. TDS will be switching from Doordash Drive to Uber Direct, as their delivery service provider, and the per-order fee goes down from $7.49 to $6.99, saving us $0.50. I have not seen any updates since receiving this message.

[Penguin_Meg1]

We haven't seen the change yet from DoorDash to uber eats when TDS comes through on a ticket

[Rob]

Unfortunately, I couldn't get any answers, but if you give me the case number you have for this, I get it escalated to get more info! 

[Mileah]

I have been fighting an issue with TDS orders NOT showing on my KDS.  We see the bell but the FOH has to print the ticket for the kitchen, the order never comes thru.  I have had numerous tickets and tech support has updated EVERY setting under the sun, three times!  Could it have anything to do with this?  My orders still go thru DoorDash.

[Rob]

Could you give me the case number you have for this issue?

[Penguin_Meg1]

Any new news on the TDS switchover to Uber Eats? Still seeing DoorDash on our end. Thanks!