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I missed the info- Toast Delivery Services

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Penguin_Meg1
Salad I

‎10-12-2024 10:57 AM

Hey all!

 I missed the specific info about Toast Delivery Services. What date is it changing to Uber Eats & what is the delivery radius going to be, and what is the new cost of delivery services?

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nbunda
Community Ambassador

‎10-15-2024 09:18 AM

The communication I saw was that the switch only affects TDS, and your 3rd party providers and rates are not affected. TDS will be switching from Doordash Drive to Uber Direct, as their delivery service provider, and the per-order fee goes down from $7.49 to $6.99, saving us $0.50. I have not seen any updates since receiving this message.

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Nick Bunda, Community Ambassador
Anderson's Frozen Custard
Buffalo, NY

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13 REPLIES 13

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Penguin_Meg1
Salad I
In response to Sdaniel

2 weeks ago

We haven't seen the change yet from DoorDash to uber eats when TDS comes through on a ticket

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Rob
Community Manager
Community Manager
In response to Sdaniel

Monday

Unfortunately, I couldn't get any answers, but if you give me the case number you have for this, I get it escalated to get more info! 



Robert Anderson, Community Manager
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Mileah
Soup II
In response to Rob

Saturday

I have been fighting an issue with TDS orders NOT showing on my KDS.  We see the bell but the FOH has to print the ticket for the kitchen, the order never comes thru.  I have had numerous tickets and tech support has updated EVERY setting under the sun, three times!  Could it have anything to do with this?  My orders still go thru DoorDash.

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Rob
Community Manager
Community Manager
In response to Mileah

Monday

Could you give me the case number you have for this issue?



Robert Anderson, Community Manager
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