PTO Setup for Toast Payroll

[ayprasad]

I was told multiple times that with Toast Payroll essentials that someone at Toast sets up the PTO options when requested. I was told this multiple times, including by the folks that did the hands on training.

Now support is telling me I have to pay for the upgraded module anyway.

Every other payroll system that I used in the past included this capability by default, so this is a serious problem. But it's not okay to provide misinformation, otherwise I would not have switched to Toast payroll at all.

I've requested someone accountable to come forward on this at Toast, but after days, no one competent or accountable has come forward.

Please get my PTO option set up, or you can upgrade me for free so I can do it myself in the 5 minutes it takes to do it, rather than waiting for days/months of non-responsiveness by Toast.

[UnaPizza]

Hey Rob. Thanks for reaching out. Toast is working through some deductions they have paid incorrectly and trying to clear that up. I have had no luck with the issues mentioned here. Issues unresolved. I have to manaually go through payroll to assign tips. driver commissions, change pay types, ect. Many employees show; "week 1, week 2" for hours, tips, ect, It's very confusing! I contacted the person who at toast who setup my payroll. Simple Ira matches are not being made for over 2 months now. The toast rep "fixed it" but it still not working.

[Rob]

Thanks for the update. I'm sorry we have not resolved these issues yet. Working to make sure these issues are escalated!