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Back Office & Team
Destination to discuss Payroll, Scheduling, Toast Integrations, Reporting + Analytics and beyond.
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Forum Posts

Resolved! kds modifier appearence

I have researched and chosen whatever options I can to ensure modifiers appear under the item to be modified, yet the kds still show, for example, a Sprite with no onion. How can I rectify this? We have too much food waste due to this one thing.....

Using handheld on home wifi

Good evening everyone. My name is Brad and i am the owner of a food truck. My wife and I are still new to the system and getting things off of the ground. Our first day out with the system was over the weekend and things ran pretty smooth. We were ab...

Android

A lot of our employees that have android phones are having issues viewing their shifts on the MyToast app. Is there a way to fix this?

House Accounts and Catering

I am looking for best practices from those who have catering clients that pay later OUTSIDE of the POS (mainly via direct deposit).Currently, we are creating a House Account for the company that wants to be invoiced. When their orders are entered in ...

Default tab name

I have two drive thru windows and two POS' to service the customers, but the kitchen does not know where to send the orders to window A on one side of the restaurant or Window B on the other side. How can I designate where the sale is happening or wh...

Menus not Publishing

I have created menus, and have saved and published them. But for some reason now it is not Publishing them onto the toast handheld. If anyone might know what I'm doing wrong?

ticket printing - single station

Hi teamI just opened a new location for our concept, and at this location, we have a pizza oven. Due to it's physical location in the restaurant, we want the tickets routed to the pizza station KDS to print tickets to a separate printer called Pizza,...

Soc-1 Soc-2

Does anyone know how to get a hold of a copy of the report either SOC-1 or Soc-2 ? I can’t seem to find it anywhere… Service Organization Control (SOC) 2 Type

Modifiers

While trying to figure out how to NOT charge sales tax on water (as opposed to sodas) I went to the advanced menu settings and found that there are really odd mods I didnt set up and dont know where to find them to delete them. Please refer to the pi...

New Version of Sales Summary

Is anyone else having different numbers when switching from the new to old version? When we use the old version, our reconciliation register forms balance out, but the new version has different numbers (usually higher). When using the new version, th...

Resolved! 2 Separate 1099K forms?

I realized today that we received 2 separate 1099K forms for 2023 and I'm not sure why.We are fairly new to Toast but not 1099K's. We went live with Toast in Nov 2023 and had sales in Nov and December. My previous 10 years in business, with whatever ...