Toast Community

Can Epson m30 printer make a sound when a ticket is printed?

Manager swipe log

Hello team!I have a check that was closed in a suspicious manner. I would like to see a report of every manager swipe/code key in that touched that check. Is there a way to pull such a report in Toast?Thanks in advancePatience

New POS experience

We've been trying out the new "experience" for about a week now. While some of the changes will take some time to get used to, there is ONE that is absolutely causing much confusion for the areas who don't use table seating. We use quick order for ou...

account does not exist for onboarding new hire

I have a new hire in the onboarding process and when she tries to log in it says that her account does not exist. How do I fix that on my end so she can start the process. 

Remakes (kitchen error/server error)

If we need to remake an item and need to re-enter in another ticket, is there a way we can bump this ticket up to the first item on screen instead of at the end? This would be considered a 911 ticket for us.What is the normal procedure when entering ...

Download paystubs

Is there anyway for me to download my paystubs so I can upload them somewhere else

Credit Card Processing

is there another option for c/c processing. I am not happy with these worldpay rates

On Line Order Charge Back Challenger Help

Hello,We occasionally receive charge backs from customers that order on line.  Is there any way to challenge these or we out of luck?

Limit quantity of a specific item

Hello,Is there a way to limit the quantity a customer can get of a specific item? We want to run a really good special on pizza, but only want customers to be able to order one or two at most. Is this possible in the Toast system? For now, we're just...

KDS Screen

Is there a way to change the information that comes up on the header of a ticket in the KDS screen? I know you can change if you see the ticket number or table number but I am looking specifically to show the server/bartenders name when entering a qu...

Multi Location Management (MLM) Menu Programming

We are 12 location burrito spot with a full bar. My stores are grouped by state as well as all together. Our menus and pricing are exactly the same across all locations, with one exception - Draft beers.There are 97 beers on tap across the 12 stores....

Journal Entries with XtraChef for Daily Sales and Payroll

Does anyone have a good step by step of how to properly do journal entries with Toast in Quickbooks? I cannot find a good article about real life examples with QuickBooks integration.  My bookkeeper keeps telling me that it doesn't work right. I have...

Average Spend Per Guest

Is there a report in Toast that will show the average spend per guest broken down by the month, day of the week, and shift?  Im trying to pull this information quickly, so I do not have to create my own spreadsheet.

Toast Tables will not allow guest to add themselves?

First time going on a wait with Toast Tables and guest can not add themselves from the link.  I think I have everything set up properly, but is there something simple that I may be missing?  Like a toggle, or some type of small setting.  Toast suppor...

2 Toast Accounts

So, I work at two restaurants and both of them use toast. When I go to verify my phone number at the 2nd restaurant it says that there's already an account with that phone number because of the 1st restaurant I work at. I need to verify my phone numb...