Looking for advice or guidance from a Toast Expert? Join an Office Hours Session and speak to a Toast Trainer live!What are Office Hours? Office Hours are hour-long, virtual sessions for up to 10 attendees. How often are they hosted? General sess...
Hi all! Does anyone here know what the data exports are and what they can be used for? Thank you!
I've had several issues with Toast overcharging us for software/ handhelds and duplicate charging at several locations. It's been an absolute NIGHTMARE to get billing involved in these cases and the cases keep disappearing from "My Care Cases" feed. ...
Hi! We found an employee (server) had changed the job permissions using a manager's number. We also found the same server edited multiple menu items, changed the service charge percentage and other items they didn't have authority to do.My question i...
Are you able to create and run tabs on the Toast handhelds when you are in offline mode?
We utilize a third party vendor to import new hire employee records into Toast via the API. Our managers must then edit the Toast employee record and select 'Enable POS access code login at this location' on the Basic tab and assign a passcode so th...
Hi everyone, We recently encountered an issue where a server received a notification on their handheld device indicating that a table's check was paid. However, the POS system still showed the payment as an open check even though the guest had used t...
who uses toast payroll? cost effective? ease of use? we currently use Paychex. Do the tips get taken out of payroll or can we pay the staff cash every night. Thinking of changing
Hi. We just started with Toast, got no support for cash management, customer service is worthless AFAICT on cash management details, and I'm trying to make sense of it.Will start with hopefully a simple question: On the cash drawer history page, what...
Hi Toast Admins! I got an email from a company called Clozd that asked about doing a survey on behalf of Toast. Is this legit or spam?Thanks
Hello:We recently promoted a long time server to a salaried position. They had a large amount in arrears to federal taxes. Once they went salary it caught up the prior 8 months of arrears out of their first salaried check. For their first pay tha...
We are using Toast + Sling for our scheduling. We currently have it setup so that emplyees need manager approval to swap schedules or work a shift they are not scheduled for. However, we have a handful of employees who must work "on call" (come in ...
Hi all! First time here.I think I have a simple question… Right now we are using a printed sheet to manage the in and out of cash flow in petty cash (the “back bank”) its fine but as we are growing owners are not in the restaurant nearly as much… But...
What's the best way to do this?
I need to run a report that shows menu items, sorted by discount applied. This is currently possible in the "Sales Breakdown" report, but it is limited to around ~1 weeks time period. If you try to select a longer timeframe, the "view by item name" o...
