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Forum Posts

Employees taking advantage of paid breaks

I noticed if an employee clocks out  for a 10 minute (paid) rest break and decides to extend it for more than 10 minutes (30 minutes, an hour etc ) the Toast system will pay them for the entire break.  Is there a way or setting to have them only paid...

Random Deposit

Hello -  I received a random deposit  that doesn't seem to match and sales activity. I have multiple locations and the cc transactions are matching the deposits on the sales summary.     It came in with all of  the July 4th weekend deposits so it too...

Deposit/Deposit Redemption

Is there a way to track a deposit redemption to the original deposit?  For example, on an invoice, when I scroll to payments, I can see when the deposit was redeemed but I can't track to the actual deposit payment.  Sometimes, the date and time make ...

Limit Discounts

Hello,I was wondering if we can have a discount with a certain amount we allow to discount per month. For example, we have discount programs with various community groups. We need a way to limit the amount we discount per month per group. Hopefully s...

Paying & Tipping Employees

What Actually Works: A Hybrid Tip Model That Builds Accuracy, Accountability, and Team CultureWhen it comes to paying and tipping employees, I’ve found that a hybrid model strikes the best balance, with clear structure, team accountability, and flexi...

Tip Pooling and Tip Credit: What you need to Know

Managing tips in a restaurant isn’t just about fairness; it’s also about following the law, maintaining team morale, and avoiding costly mistakes. Restaurants often struggle with tip pooling and tip credits; both can streamline operations when used c...

Rob | Community Manager
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Resolved! Pay

They verbally said they were paying me $20 an hour. But put me down for $18 who do I speak to about that?

Where to find information on a Case Number

When we call help or work with someone in Technical Escalations, on occasion a case number will be created.  I will receive an email indicating that the case number has been assigned or closed out, but there is not a link in the email to check the st...

Product Mix with Dates

I am looking to run a monthly report for all sales data. I am able to achieve this now using the new Product Mix report by selecting my desired date range (ie 6/1-6/30 for the month of June). Am I able to pull in date as a column? I am hoping to be a...

What is a merchant service broker?

I keep getting calls from someone saying they are a Merchant Service Broker."It was a pleasure speaking with you . Like  I mentoned we were scheduled to run the review for you .2-3 times a year Visa & MasterCard increase the rates on Credit card proc...