Hi Toast Community, Carrisa here with Toast. Staff training, hiring, and retention are often cited as top challenges in running a restaurant. We’ve put together materials to help you establish employee rules, create custom training for your staff and...
I had an event that run a tab on their alcohol. The bartender at the end of the event charged it out to "House Account". How do I get it closed out or transferred to their original account to be paid and charged out?
Hi All. I am wondering tis there is a way to require all checks be closed before a server review can be ran? This would eliminate any open checks at the end of the night. Thanks so much,Amanda
Can someone please explain why the net sales on the monthly sales summary report and the monthly net sales on the product mix report do not match! They always have before! Now when trying to plug numbers into our income statement I don't have accura...
Managing a restaurant team goes beyond just scheduling; it's about building trust, keeping everyone informed, and creating a positive work environment. A happy and engaged team is the foundation of a great dining experience. Below are a few ways MyTo...
I am looking for a way to get the Sales per Labor Hour for a month by hour so I can see when we are the slowest so I can adjust the labor to reduce the need for people to be in the building. I know it slows down roughly from 2-5pm, but I was hoping t...
In May, Toast started making small deposits to my business checking account, in addition to the regular daily deposits. However, I can't see any of those deposits on the dashboard. I contacted Support, but they weren't able to help. There's an open c...
I noticed if an employee clocks out for a 10 minute (paid) rest break and decides to extend it for more than 10 minutes (30 minutes, an hour etc ) the Toast system will pay them for the entire break. Is there a way or setting to have them only paid...
Hello - I received a random deposit that doesn't seem to match and sales activity. I have multiple locations and the cc transactions are matching the deposits on the sales summary. It came in with all of the July 4th weekend deposits so it too...
Is there a way to track a deposit redemption to the original deposit? For example, on an invoice, when I scroll to payments, I can see when the deposit was redeemed but I can't track to the actual deposit payment. Sometimes, the date and time make ...
Hello,I was wondering if we can have a discount with a certain amount we allow to discount per month. For example, we have discount programs with various community groups. We need a way to limit the amount we discount per month per group. Hopefully s...
What Actually Works: A Hybrid Tip Model That Builds Accuracy, Accountability, and Team CultureWhen it comes to paying and tipping employees, I’ve found that a hybrid model strikes the best balance, with clear structure, team accountability, and flexi...
Managing tips in a restaurant isn’t just about fairness; it’s also about following the law, maintaining team morale, and avoiding costly mistakes. Restaurants often struggle with tip pooling and tip credits; both can streamline operations when used c...
They verbally said they were paying me $20 an hour. But put me down for $18 who do I speak to about that?
