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Back Office & Team
Destination to discuss Payroll, Scheduling, Toast Integrations, Reporting + Analytics and beyond.
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Resolved! Pay

They verbally said they were paying me $20 an hour. But put me down for $18 who do I speak to about that?

Where to find information on a Case Number

When we call help or work with someone in Technical Escalations, on occasion a case number will be created.  I will receive an email indicating that the case number has been assigned or closed out, but there is not a link in the email to check the st...

Product Mix with Dates

I am looking to run a monthly report for all sales data. I am able to achieve this now using the new Product Mix report by selecting my desired date range (ie 6/1-6/30 for the month of June). Am I able to pull in date as a column? I am hoping to be a...

What is a merchant service broker?

I keep getting calls from someone saying they are a Merchant Service Broker."It was a pleasure speaking with you . Like  I mentoned we were scheduled to run the review for you .2-3 times a year Visa & MasterCard increase the rates on Credit card proc...

Incremental Preauthorization Nightmare

Anyone else have a growing pile of receipts from declined at close checks from incremental pre-auths?Or even worse, could staff someone part time to answer phones and explain how preauthorizations work.Toast is by far the best for our operation, but ...

Remove paper check option?

We are a direct deposit only business.  We do not do any paper payroll checks and very limited vendor hand written checks.  How do we lock down Toast Payroll where the employee can NOT select a paper check option?

Resolved! Employee Hours

Hi, I am having issues with my managers constantly looking at employees' hours, even when it's a shift they have not/are not working.  How can I stop managers or anyone except me, the owner, to check an individual's hours?

Price change

Hi I have certain spirits on at the moment on a size price. Single is £3.70 and between 12pm and 10pm each day the double price is £10. How do i set the price of the double to change after 10pm?Many thanksHelen

Resolved! Shift Review from back office

Hello, I am trying how to see a servers shift review from the back office. Specifically one report that shows the servers sales, amount in tips they are owed for the day or amount of cash they owe the restaurant. 

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