Hey Toast Community! Managing labor costs is a constant balancing act, and overtime often makes things even more complicated. Between federal regulations, state-by-state rules, and the nuances of restaurant scheduling, it’s easy to make mistakes that...
When issuing a partial refund of one or more items on a catering invoice, we have determined that while the system will correctly refund a portion of the customer-elected tip (%) correctly, the system does not make any adjustment to the 20% gratuity ...
When we call help or work with someone in Technical Escalations, on occasion a case number will be created. I will receive an email indicating that the case number has been assigned or closed out, but there is not a link in the email to check the st...
I am looking to run a monthly report for all sales data. I am able to achieve this now using the new Product Mix report by selecting my desired date range (ie 6/1-6/30 for the month of June). Am I able to pull in date as a column? I am hoping to be a...
I keep getting calls from someone saying they are a Merchant Service Broker."It was a pleasure speaking with you . Like I mentoned we were scheduled to run the review for you .2-3 times a year Visa & MasterCard increase the rates on Credit card proc...
The Category drop down for the Manager Log repeats several items like "Inventory, Maintenance, Shift Note" etc. Screenshot shows "Other" being repeated.
Anyone else having trouble accessing the Epson TM-M30II wireless printer interface to change the IP address?I’ve tried every login combo I can think of:epson/epsonadmin/adminepson/serial numberepson/MAC addressepson/blankadmin/blankYou get the idea.I...
Anyone else have a growing pile of receipts from declined at close checks from incremental pre-auths?Or even worse, could staff someone part time to answer phones and explain how preauthorizations work.Toast is by far the best for our operation, but ...
Our receipts are now printing with a $10 credit if paying with QR code. This was never authorized on our end. Any help on how to fix this and why it happened? TIA!
We are a direct deposit only business. We do not do any paper payroll checks and very limited vendor hand written checks. How do we lock down Toast Payroll where the employee can NOT select a paper check option?
I need to go through all our employees to ensure that e-mails are correct. The issue I'm facing with Michael Langley is his email was entered as **********, his correct email is*********** I tried to resend invite, but an error message is stating th...
Hi, I am having issues with my managers constantly looking at employees' hours, even when it's a shift they have not/are not working. How can I stop managers or anyone except me, the owner, to check an individual's hours?
Hi I have certain spirits on at the moment on a size price. Single is £3.70 and between 12pm and 10pm each day the double price is £10. How do i set the price of the double to change after 10pm?Many thanksHelen
Hello, I am trying how to see a servers shift review from the back office. Specifically one report that shows the servers sales, amount in tips they are owed for the day or amount of cash they owe the restaurant.
Is there a report that will give me a list of customers who purchased a specific item? We hosted a fundraiser and want to send a thank you to every customer who purchased raffle tickets. Realizing of course this will not work for purchases made with ...
