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Back Office & Team
Destination to discuss Payroll, Scheduling, Toast Integrations, Reporting + Analytics and beyond.
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Resolved! Grubhub integration down

My grubhub integration has been down for about 2 weeks now. no orders coming into toast, resulting in all grubhub orders getting canceled. support case has been open. Someone help me please. 

YTD Comparison on the Daily Performance Summary?

I'm wondering why there isn't a Year-To-Date comparison on the Daily Performance Summary e-mails?  We see SDLW and 4 week average, but in my opinion, what I'd like to see most is the same day last year?  That would be the most helpful to me and my bu...

Resolved! New Shift Assignment

Lately when a team member completes their shift review and chooses the "new shift" option it will clock them out as their current position and clocks them back in as bartender.Example: we if my steakhouse cook does his shift review to get out of the ...

Gift card "bounce back" offer

Hello teamFor the holidays, we always run a "buy one gift card of $100, get a $25 gift card for yourself" bounce-back campaign. I would love to be able to offer it online to our e-gift card purchasers as well. I saw that "buy one get one" isn't possi...

Trouble with Dining Options and Reporting

Hello, We are having an issue with tracking take out orders to the proper dining options category.  We are a sit down restaurant that also does a good amount of take out.  We have all the dining options set up to keep track of sit down revenue vs. ta...

Resolved! expo tickets

Hi teamAt one of my restaurants, online orders through Toast suddenly stopped showing up on the expo screen. The order still prints a receipt at the proper FOH station, and still shows up on all the KDS on the line. It only doesn't show up on the exp...

TN State tax and LBD tax filing

Hey Everyone!This is Manisha. We run a bar and grill in Knoxville, TN.  I was wondering if anyone knew a platform that we can integrate with which can help ease the TN state tax and LBD tax filing every month. There's a provision in the TNTAP website...

Labor Reports

There needs to be a feature that allows you to highlight specific job codes and to give labor percentages. I am talking about FOH vs BOH specifically. 

Credit Card Zip Code Data

We are looking to see if we can access any reporting related to the zip codes of credit cards we process. Anyone know if this is possible? It was with our old processor but I have not found anything in Toast.

Tips

Good morning - does anyone know of a way to run a report to show credit card tips by the hour?  Thanks!

UPDATES ARE KILLING US!!!!!

PLEASE STOP CHANGING EVERYTHING!!!!We do not have time to relearn all of this stuff and I am struggling to pull the reports I need because everything has changed. I am all about improvements and understand some are necessary even if it causes a littl...

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