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Back Office & Team
Destination to discuss Payroll, Scheduling, Toast Integrations, Reporting + Analytics and beyond.
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Forum Posts

UPDATES ARE KILLING US!!!!!

PLEASE STOP CHANGING EVERYTHING!!!!We do not have time to relearn all of this stuff and I am struggling to pull the reports I need because everything has changed. I am all about improvements and understand some are necessary even if it causes a littl...

Toast Tips Manager: Shift Review

I am looking into integrating Toast Payroll and Tips Manager into our current system but I cannot seem to find answers to a couple of my questions before I commit. If anyone already has this or knows, please fill me in. Thanks!1. When the servers com...

New hires in toast

Okay here it is, tomorrow I need to put the new hires in the computer give him the password to get in so they can clock in and I still don't know how to do my own so can somebody tell me how to get on toast and do it

Tipping

How can I change the settings so that employees can take home cash tips and then there shift review says what is left/owed by the us Example they bring in 50 dollars in cashTips where 75We owe 25 dollars Can I do this with Toast? It's how our last PO...

Resolved! Item routing in new Toast

Help! We used to change item routing by service area for private events but I tried to do it for our party tonight and the menu isn't laid out in the same way anymore. I don't know how to find "item routing."Can someone please help me!ThanksPatience

Wineries using Toast....

Hello!I am using Toast at two wineries in Ohio. I was wondering if there were other wineries out there using the system to sell and track bottle sales? I would love to compare notes. Toast has worked well for us, but it is definately not designed for...

Website Analytics

I just changed my website over to Toast Sites and so far I've had a great experience.  My one request would to be able to see website analytics in Toast somewhere.  Does anyone know if this in development?

Gratuity

How do we add gratuity on the receipt to be presented to customer before they pay ? (Patties of 6 or more)

pos login issue

Has anyone experienced this issue before?When we power off our POS or KDS screens and log back into our restaurant account, Toast will refuse our password anywhere from 5 to 10 times before it accepts it & logs back in. 

Cash discrepancy

HelloPeriodically the total cash payments under sales summary will be more than the total cash payments collected for the day.  Even under all of the deposit information and reporting is correct but the total cash payments is more causing us to be sh...

Resolved! Gift Card Promotion

Every year we would do a promotion with our gift cards around the holidays.  Buy $50 get $10 bonus that had to be used between January 1 and March 31st.  We are currently using the Toast Gift Card program.We have an easy program for our physical card...