Back Office & Team
Destination to discuss Payroll, Scheduling, Toast Integrations, Reporting + Analytics and beyond.
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Forum Posts

Issue with bartenders and cash management

So we are relatively new to Toast. Our old system had no cash management features. It was very simple and would simply report total cash sales at the end of the shift. Bartenders would count their drawer, back out their opening cash amount, and recon...

Bulk Load Gift Cards

Need a way to bulk load 50+ individual Gift Cards. During the holiday season we swap gift cards with other restaurants to give to our team. We would like a way to Bulk load/activate groups of gift cards at a time. This would save tons of hours manual...

Resolved! Hold button

Was wondering if anyone knew of a way to see the orders on hold on the KDS but JUST the orders on hold and in order so we can release the first orders put on hold?  Our kitchen will put a hold on food, so we use the hold button but a screen on KDS wi...

Gift cards to create active

HI I need gift card from 41554 0000 08000To 41554 0000 10999Made active.  FYI- card number from 08000 to 08005 may already be active.  They were sent to me as demo cards.Thank You!

Reconciling gift cards for franchising

Hello, we're preparing to franchise and the issue of gift card liabilities among different locations has come up. How do you handle this in Toast when a gift card is purchased at 1 location but redeemed at another? Is there a monthly reconciliation t...

Resolved! Wholesale Accounts

Hi there! New to Toast and trying to figure things out! We run a small bakery. Is there anyway to allow our wholesale clients to order through a separate “portal” or portion of the app? The pricing for our wholesale clients is obviously different fro...

Resolved! Future orders not showing in pending orders

We have a few orders over the next month that have been entered and scheduled.  Only one of them appears when I look under pending orders.   I can find the others in the back office by doing a sales summary report with the dates set for next month.  ...

Resolved! Credit card fees

Why is toast the only Pos that don’t have the pass on the feed to the customer it don’t make sense 

Toast concept

Hi.  My name is Gaz.   Please look up my toast account with you.  I really do believe in your product.   I would like to give you a idea.   That will advance toast even more.  I have used toast in a unorthodox way.   That might lead you to a new mark...

Shared Labor Pools

Greetings to everyone impacted by the labor shortage!Curious how ya'll feel about shared labor pools as a potential solution to the shortage.  Basically restaurants and workers would be able sign up and then share open shifts across a shared database...

Resolved! Keeping Track of Waste In TOAST

I was wondering if anyone has found a way to keep track of WASTE in TOAST.  We'd love to be able to end the day in each store with the staff typing into TOAST all the expired items they're throwing away.  I don't see any way to make this happen in TO...