Topics with Label: Best Practices

Customer Facing Display Connected to Kiosk

We would like to see a customer facing screen be able to connect to the 20 inch kiosk so the customer can see what they are being rung up for, can add a tip, etc.

Resolved! KDS for Drink Prep in Coffee Shop

We currently print ticket labels to place on drink cups in our coffee shop. This helps ensure each drink is made correctly and goes to the right customer. I’ve heard of other shops switching to a KDS for drinks — how do they make sure each drink stil...

Single use promo code- how to track when guests redeem it

We want to send our new guests a 15% promo code to use in house and will be blasted out via email (we are using Klaviyo) . Our concern is there is no way to track it when a guests uses it but we are going to create the promo code on the POS. Has anyo...

LOYALTY, LOYALTY, LOYALTY please prioritize enhancements!

I continue to be baffled as to why none of the POS systems, including Toast, has been able to figure out a robust and truly customer centered loyalty platform. (and integrations are worse yet since they are all glitchy and lack full integration despi...

Customizing Guest Receipt, Kitchen Tickets, and Pricing

Hi!! I'm looking for any advice on how to cleanup guest receipts. I'm working on re-doing a menu that was set up for a pizza restaurant. As you can imagine, the orders frequently get mod-heavy.The issue I'm running into is as follows :Imagine that we...

I Can’t Believe That Worked: QR Codes AFTER Server Interaction

I was skeptical when we first introduced QR code ordering. I thought guests wanted a personal touch from servers, not another digital interaction—but curiosity won out.We cautiously tested it by having servers warmly greet guests, take their initial ...

QUICKNOTES/ Employee log

Interested in your thoughts and practices on employee documentation management.There is a section in Toast Payroll under each employee profile called Quicknotes.We have found this to be extremely valuable in that we can log in one spot, that is an ea...

Resolved! customer review QR codes- is this a thing?

Hi All!I am interested in having a QR code at our tables that would direct a customer to leave a comment ( comment card style). I don't necessarily want to direct them to do a google review.Is there a way to do this and direct them to the guestbook u...

Tracking toast rewards singups

Hi We are trying to drive more loyalty sign-ups.is there a way or a report I can generate that shows Who signed the customer for the loyalty account, online, kiosk, cashier name, etc Where was the sign-up done, POS, online link, kiosk, online orderi...

best way to collect dine in customer email/phone numbers

How can we effectively collect email addresses or phone numbers from dine-in customers using our Toast Go handhelds or POC? Here are a few potential approaches we see:Offer the option for customers to pay via text message, provided they’re comfortabl...

Multiple charges to customers account, mostly pending but there has to be a better way???

I manage 3 locations and our service model primarily uses tabs and we have set Toast to preauth for $.01. We constantly get calls back from customers about there being multiple charges on their bank statements. We try and explain to them that these a...

New to Toast

I am a new user in New Braunfels, Tx. and would love to visit a retail establishment and learn more about Toast POS system, such as Cash reports, inventory, etc.. Any one-on-one help would be greatly appreciated!!

Starting a tab vs closing check - impact on sales and tips

Does starting a tab (as opposed to closing check upon order) lead to more sales and higher tip percentages? Is there a way to generate a report in Toast to track this information?

Send Toast cash to one customer

I am writing to inquire about the possibility of issuing Toast cash or a specific discount code to an individual customer. For instance, if there was an error with a customer's order, we would like to send them a personalized email with a code or som...

Toast Tables Customization

We have been using Toast Tables for about 4 months now, and I'm wondering if (other than adding multiple service periods) there is a way to customize turn times. For example when we used to use Resy we could customize each table to the turn times we ...

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