We currently print ticket labels to place on drink cups in our coffee shop. This helps ensure each drink is made correctly and goes to the right customer. I’ve heard of other shops switching to a KDS for drinks — how do they make sure each drink stil...
We want to send our new guests a 15% promo code to use in house and will be blasted out via email (we are using Klaviyo) . Our concern is there is no way to track it when a guests uses it but we are going to create the promo code on the POS. Has anyo...
I continue to be baffled as to why none of the POS systems, including Toast, has been able to figure out a robust and truly customer centered loyalty platform. (and integrations are worse yet since they are all glitchy and lack full integration despi...
Hi!! I'm looking for any advice on how to cleanup guest receipts. I'm working on re-doing a menu that was set up for a pizza restaurant. As you can imagine, the orders frequently get mod-heavy.The issue I'm running into is as follows :Imagine that we...
I was skeptical when we first introduced QR code ordering. I thought guests wanted a personal touch from servers, not another digital interaction—but curiosity won out.We cautiously tested it by having servers warmly greet guests, take their initial ...
Interested in your thoughts and practices on employee documentation management.There is a section in Toast Payroll under each employee profile called Quicknotes.We have found this to be extremely valuable in that we can log in one spot, that is an ea...
Hi All!I am interested in having a QR code at our tables that would direct a customer to leave a comment ( comment card style). I don't necessarily want to direct them to do a google review.Is there a way to do this and direct them to the guestbook u...
Hi We are trying to drive more loyalty sign-ups.is there a way or a report I can generate that shows Who signed the customer for the loyalty account, online, kiosk, cashier name, etc Where was the sign-up done, POS, online link, kiosk, online orderi...
How can we effectively collect email addresses or phone numbers from dine-in customers using our Toast Go handhelds or POC? Here are a few potential approaches we see:Offer the option for customers to pay via text message, provided they’re comfortabl...
I manage 3 locations and our service model primarily uses tabs and we have set Toast to preauth for $.01. We constantly get calls back from customers about there being multiple charges on their bank statements. We try and explain to them that these a...
I am a new user in New Braunfels, Tx. and would love to visit a retail establishment and learn more about Toast POS system, such as Cash reports, inventory, etc.. Any one-on-one help would be greatly appreciated!!
Does starting a tab (as opposed to closing check upon order) lead to more sales and higher tip percentages? Is there a way to generate a report in Toast to track this information?
I am writing to inquire about the possibility of issuing Toast cash or a specific discount code to an individual customer. For instance, if there was an error with a customer's order, we would like to send them a personalized email with a code or som...
We have been using Toast Tables for about 4 months now, and I'm wondering if (other than adding multiple service periods) there is a way to customize turn times. For example when we used to use Resy we could customize each table to the turn times we ...
Hello,Has anyone used the guest engagement tool, specifically the offers portion and found success? Would anyone be willing to share their experience with me on how it all works?Marc DunhamNASHBIRD, OKC
