Guest Experience
Destination to discuss Mobile Dining Solutions, Email Marketing, Gift Cards, Loyalty and beyond.
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Forum Posts

Resolved! KDS for Drink Prep in Coffee Shop

We currently print ticket labels to place on drink cups in our coffee shop. This helps ensure each drink is made correctly and goes to the right customer. I’ve heard of other shops switching to a KDS for drinks — how do they make sure each drink stil...

QUICKNOTES/ Employee log

Interested in your thoughts and practices on employee documentation management.There is a section in Toast Payroll under each employee profile called Quicknotes.We have found this to be extremely valuable in that we can log in one spot, that is an ea...

Resolved! customer review QR codes- is this a thing?

Hi All!I am interested in having a QR code at our tables that would direct a customer to leave a comment ( comment card style). I don't necessarily want to direct them to do a google review.Is there a way to do this and direct them to the guestbook u...

Tracking toast rewards singups

Hi We are trying to drive more loyalty sign-ups.is there a way or a report I can generate that shows Who signed the customer for  the loyalty account, online, kiosk, cashier name, etc Where was the sign-up done, POS, online link, kiosk, online orderi...

New to Toast

I am a new user in New Braunfels, Tx. and would love to visit a retail establishment and learn more about Toast POS system, such as Cash reports, inventory, etc.. Any one-on-one help would be greatly appreciated!!

Send Toast cash to one customer

I am writing to inquire about the possibility of issuing Toast cash or a specific discount code to an individual customer. For instance, if there was an error with a customer's order, we would like to send them a personalized email with a code or som...

Toast Tables Customization

We have been using Toast Tables for about 4 months now, and I'm wondering if (other than adding multiple service periods) there is a way to customize turn times. For example when we used to use Resy we could customize each table to the turn times we ...

Guest Engagement Tool and Offers

Hello,Has anyone used the guest engagement tool, specifically the offers portion and found success?  Would anyone be willing to share their experience with me on how it all works?Marc DunhamNASHBIRD, OKC