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Guest Experience
Destination to discuss Mobile Dining Solutions, Email Marketing, Gift Cards, Loyalty and beyond.
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Loyalty

Do you know when Toast will allow multiple loyalty accounts on the same table number? If there are multiple checks on the same table, Toast will only allow one loyalty account. 

How to Manage Off-Premise Orders with Orders Hub

With Toast’s Orders Hub, managing off-premise orders has never been easier! Now you can handle takeout, delivery, and curbside orders all in one place — it's like a toast to your operational efficiency! In this post, we will explore the key features ...

Rob | Community Manager
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Tap to Pay - Payment Terminal Auto-Pay

Hey all.If you have a tap-to-pay setup and you open payment terminal it's very dangerous.  We run a bar and use payment terminal to access multiple tabs throughout the night.  Guests will approach the bar and put their card on the card reader before ...

Hybrid Order and Pay Model

We are a full-service restaurant with an older trending clientele. While we desperately would like to utilize Order and Pay technology, our existing guest base would kick and scream if we abandoned the traditional service model. Can we create a few d...

Online Ordering Down?

At points both Fri and Sat we received calls from customers saying our Toast Online Ordering was down. I went on to check it and I did receive a weird message about it being down when I tried t place an order. I refreshed and it worked. But with many...

Linking accounts

I need help . I don't know who to ask. I've had my toast account linked/added in my chime app. So I can get the 'paycheck ' feature throughout the week for 2 years now. After each deposit it makes me unlink and relink it..to 'refresh' it says. Now wh...

Resolved! Eliminating survey

We are a quick serve business. We utilize handheld devices for our drive thru so we can hand to customers for signing, tips, etc.. There are way too many buttons for customers to push and I see frequent exasperation. One thing I would love to elimina...

Resolved! Rewards Sign Up on Receipt

Is there A way to remove the line on the printed receipts asking for their phone number to sign up? The problem is that guests are filling it out without telling the servers, and its getting missed.  We usually do our rewards through a card set up.  ...

Order Ready Display

Hi Toast Community,We've been testing out the new Order Ready Display that was recently launched and wanted to learn more about displaying the names, specifically for 3rd party (Uber, DoorDash, etc.) in a better way. It appears that Toast pulls order...

Resolved! Theft/ Items not sent

I have a question, I just caught a server taking a payment from a customer for several cans of beer. They rang it up to get the total but then removed it before sending it, yet collected the money.  I would not have caught  it had it not been the end...

Loyalty Rewards

Is it possible to send a mass text with an offer to our Loyalty Rewards Customers? Instead of the online ordering platform? I'd like to send a text to my loyalty customers with an offer but for them to come in to our store to check things out, not us...

Online Promo Codes Not Displayed On Menu

Hello all!  New to Toast over here. We have a group of people in our community that we have always offered a 20% off discount to.  I'd like to make that available as they order online but I cannot figure out how to create the promo code and have it "...

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