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Guest Experience
Destination to discuss Mobile Dining Solutions, Email Marketing, Gift Cards, Loyalty and beyond.
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Forum Posts

A Needed Update to Order & Pay

One of the main reasons we switched to Toast from our previous POS was the addition of Order & Pay at the Table.  This service is a game changer for how we operate (formerly a fully counter-service model), but there is one main problem with the setup...

prepaid credit card

Seems that there are some prepaid credit cards out there that can be processed for over the amount of the credit card balanceThis creates chargeback and chargeback feesAny relief for this situation?Florie

Order Processing Fee ALERT

Have you noticed the 99 cent online order processing fee that TOAST is now levying on all your online orders?  I don't need to hear the wonderful reasons why it's a good thing for my business. My customers will assume we are benefiting from this tax ...

Toast Gift Cards

We have large groups of camp kids come in every weekday, and a majority of them pay with change (coins). This ends up holding up the lines because our cashiers have to count the change, let the kids know how much they have, and help them decide what ...

Resolved! Customer Receipts

I have two questions about the customer receipt. Right now my store prints out receipts and doesn't have the option to text or email as we don't have the turnaround tablet.  Originally I had my store's logo on the receipt but deleted it as it was tak...

Online ordering fees.

I read this on a social media page today. Is this correct.  Did it get implemented yesterday. I am locked in a contract. When they make material changs like this, how does it affect my contract?Toast is adding a 99-cent fee to all online orders over ...

Rewards

We have one guest who can not sign up for rewards.  She has asked us to help, are we able to sign her up on the backend

Loyalty Tips

Are customers able to give a tip from their loyalty points? I can't seem to find a way to add a tip and it be deducted from their points.