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Guest Experience
Destination to discuss Mobile Dining Solutions, Email Marketing, Gift Cards, Loyalty and beyond.
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Forum Posts

Resolved! Eliminating survey

We are a quick serve business. We utilize handheld devices for our drive thru so we can hand to customers for signing, tips, etc.. There are way too many buttons for customers to push and I see frequent exasperation. One thing I would love to elimina...

Resolved! Rewards Sign Up on Receipt

Is there A way to remove the line on the printed receipts asking for their phone number to sign up? The problem is that guests are filling it out without telling the servers, and its getting missed.  We usually do our rewards through a card set up.  ...

Order Ready Display

Hi Toast Community,We've been testing out the new Order Ready Display that was recently launched and wanted to learn more about displaying the names, specifically for 3rd party (Uber, DoorDash, etc.) in a better way. It appears that Toast pulls order...

Resolved! Theft/ Items not sent

I have a question, I just caught a server taking a payment from a customer for several cans of beer. They rang it up to get the total but then removed it before sending it, yet collected the money.  I would not have caught  it had it not been the end...

Loyalty Rewards

Is it possible to send a mass text with an offer to our Loyalty Rewards Customers? Instead of the online ordering platform? I'd like to send a text to my loyalty customers with an offer but for them to come in to our store to check things out, not us...

Online Promo Codes Not Displayed On Menu

Hello all!  New to Toast over here. We have a group of people in our community that we have always offered a 20% off discount to.  I'd like to make that available as they order online but I cannot figure out how to create the promo code and have it "...

Toast Fundraising

We started a fundraising campaign and it is not working properly.  The round up prompt does not show up for all servers.  How can this be fixed?  What is causing this issue? 

Digital Gift Cards - Adding Specifics

We have a multitude of services as part of our organization.  We have two types of gift cards - one for food & beverage and one for our golf course and merchandise.  I would really like to launch our Toast digital gift cards but am unable to include ...

Loyalty is becoming a big pain.

We are a newer client to toast and at first we were basically promised the world and now we have come to find out that customer service is basically zero. We are currently having MAJOR issues with our loyalty program and not being able to access our ...