Guest Experience
Destination to discuss Mobile Dining Solutions, Email Marketing, Gift Cards, Loyalty and beyond.
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Forum Posts

Toast Gift Cards

We have large groups of camp kids come in every weekday, and a majority of them pay with change (coins). This ends up holding up the lines because our cashiers have to count the change, let the kids know how much they have, and help them decide what ...

Resolved! Customer Receipts

I have two questions about the customer receipt. Right now my store prints out receipts and doesn't have the option to text or email as we don't have the turnaround tablet.  Originally I had my store's logo on the receipt but deleted it as it was tak...

Online ordering fees.

I read this on a social media page today. Is this correct.  Did it get implemented yesterday. I am locked in a contract. When they make material changs like this, how does it affect my contract?Toast is adding a 99-cent fee to all online orders over ...

Rewards

We have one guest who can not sign up for rewards.  She has asked us to help, are we able to sign her up on the backend

Loyalty Tips

Are customers able to give a tip from their loyalty points? I can't seem to find a way to add a tip and it be deducted from their points. 

Online Ordering Processing Fee

New online ordering processing fee of $.99 assigned to customers needs to be optional and not forced. The customers should not be charged for this.. they can just call in the order to not get charged the fee which ties up our phone lies. The whole re...

.99 processing fee. Isn't this ironic!

Hey Toast marketing you might consider changing your banner!  I just did a Google search for Toast online ordering and took a screenshot of the very first thing that popped up.  I do believe this is the way it was sold to me when I signed up but mayb...

Processing fees for online orders

Toast is taking advantage of OUR customers good faith that WE have built over years before the two MIT Toast founders were even born. SHAME ON YOU TOAST. You have sneaky business practices allowing the terms of service to change at any time and that ...