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Back Office & Team
Destination to discuss Payroll, Scheduling, Toast Integrations, Reporting + Analytics and beyond.
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Convenience / Service / Restaurant Fee

Good afternoon,Could someone please assist me in setting up our POS to pass along a convenience fee to our patrons? We have been using Toast less than one year. We originally had this worked out, but we received notice from Toast that we had to make ...

Reporting by item time, not check begin time.

Toast reporting could actually be useful if they reflected when sales were rung in to the system, not simply when the check was begun.  We are a pub often with guest checks being open 4 or more hours with no way of truly knowing how busy the kitchen ...

Citizens payments to us

I received 3 payments in my bank from Citizens Toast. I thought they were only on the payroll side and only see them as debit for taxes and payroll. Why would I get credits from Citizens and how do I reconcile them if they were to make up for issues ...

Toast MPF

We are trying to figure Toast MPF. It has a different model than either Doordash or Uber and we can't figure out where the sales numbers are derived for what they consider the MPF sales number that they collect and remit taxes on. The 75,919.81 is th...

Guest Receipt Data Missing

It seems that after one of the recent updates, my guest receipts accessed through the back end no longer show me (corporate finance) basic information such as the server name, the table number, the tab name, the last 4 numbers of the credit card used...

MPF Taxes Paid via Toast Takeout App

Toast is now paying taxes on our behalf for what is stated as "Orders from the Toast Take Out App or Toast Local" I'm curious if anyone knows, where is Toast calculating these numbers? Does Online Ordering (from Toast Tab via our store website) inclu...

Resolved! Tip Outs

How do any of you handle tipping out support staff? Do you just run a shift report, take it to the manager with an excel spreadsheet, and then put in a negative (if all non cash tips) in to shift review (so we are not taxing the server on additional ...

Gift Cards and Toast Rewards

We are deep in conversation regarding gift cards and points.   Guest earn points when they purchase a gift card.  Do they also earn points when the pay with the gift card?  If so, is there a way to change that in the settings?  We have a couple regul...

KT | Soup III
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Resolved! Rewards Setup Issue

I am trying to change my rewards program from cash back to a free item, when I do the continue button is greyed out and I cannot save the program. any suggestions on what might cause that?

Employee Productivity Report

It would be really helpful if the Employee Productivity Report report showed the guest average instead of the check average. It is a much better indicator of performance as checks can vary on number of people and don't show good data.

Resolved! Modifier Viewing

I am trying to find the modifier group that Toast set up for me. We sell hotdogs, and as you can see, there are no mod groups where is says "manage modifier groups", yet the same page also shows that there are modifier groups assigned to each item. T...

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