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Guest Experience
Destination to discuss Mobile Dining Solutions, Email Marketing, Gift Cards, Loyalty and beyond.
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Rewards loyalty redeeming issue

I am noticing that guests with partial rewards are unable to redeem them. for example - they have earned a $50 reward and used only $5 of it last time. They go to use the $45 today and you can see it on their account but you cannot redeem it. The red...

Loyalty points

Hi, it looks like my taproom's loyalty points were entered incorrectly and I'm wondering if there might be an easier way to fix all of them rather than going through them individually (there are over 500). Any help or tips are greatly appreciated!

Paying through phone

If someone calls on the phone and wants to buy someone a round of drinks or maybe they order takeout and want to pay through the phone: is there a way to send that person a text to enter their card info and pay? Rather than have an employee manual ke...

Handheld software pricing

Curious what the software monthly pricing is for toast handhelds? Originally I was told $25 per month per handheld, but now I’m being told $50 per month? That’s the same price as a terminal.anyone have any ideas what it’s suppose to be?

Send Toast cash to one customer

I am writing to inquire about the possibility of issuing Toast cash or a specific discount code to an individual customer. For instance, if there was an error with a customer's order, we would like to send them a personalized email with a code or som...

Drink Chit Receipts for Complimentary Drinks

Does anyone know of a method to print receipts/coupons to guests when someone buys them a drink to use at a later date? Receipts will say something like: "Someone bought you a drink", and receipt will have specific drinks listed there. This would wor...

Toast Tables Customization

We have been using Toast Tables for about 4 months now, and I'm wondering if (other than adding multiple service periods) there is a way to customize turn times. For example when we used to use Resy we could customize each table to the turn times we ...

Toast-Takeout-Reward

Hi All,  Can anyone tell me what "Toast-Takeout-Reward" on the payment screen is? One of my managers accidently hit the button on the payment screen and realized it comped or paid for the whole meal and put it into closed checks. The order in referen...

Former POS Gift Cards

We had our old/former gift cards from our Square POS system uploaded to be able to redeem/sell in Toast. At first, they were working. Now, we are no longer able to redeem or sell those cards. Please help. 

Screen not flipping over

Hey! One of my terminals will not flipper when it is time for the customer to tip and sign? Physically it will slip but the screen does not rotate. How do I fix this?

Toast OPT Table QR Code Printing Options

Has anyone found a good resource to print high-quality table QR codes for Order and Pay at table? They would have to be unique QR codes, 1 unique code for each table. Table tents do not last and get moved, and I have yet to find a resource that will ...

Online Ordering Modifiers

Has anyone noticed that modifiers for an item that have a modifier group attached are HUGE right now? I put a ticket in but I hope this will be resolved FAST this is not ideal.  

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