I was skeptical when we first introduced QR code ordering. I thought guests wanted a personal touch from servers, not another digital interaction—but curiosity won out.We cautiously tested it by having servers warmly greet guests, take their initial ...
Is there any way you could put an "add customer" link on the 'rewards accounts' page? this would make it sooo much easier for me to manually add customers. Thanks in advance!
We have issues with partial payments being taken when customers are saying they have all the funds. I personally just had this situation happen to me at another local bar that used toast. and then my bank is showing 2 charges for different prices.cur...
We want to send our new guests a 15% promo code to use in house and will be blasted out via email (we are using Klaviyo) . Our concern is there is no way to track it when a guests uses it but we are going to create the promo code on the POS. Has anyo...
Is it possible to create different receipts (different headers and footers) for different revenue centers? And, if so, How?A General Manager wants to rebrand one revenue center and wants the receipts to reflect the rebranded name, while keeping the ...
Is there a way to save links and then you can choose those links when you are making marketing emails or sms? For instance, the sign up for loyalty link, or the order now link? It seems that have to copy and past each time for each link until I can...
Is it possible to send a mass text with an offer to our Loyalty Rewards Customers? Instead of the online ordering platform? I'd like to send a text to my loyalty customers with an offer but for them to come in to our store to check things out, not us...
I need more customization abilities in Toast Loyalty. Our guests are VERY engaged with our loyalty program and we have a massive amount of members. I want to ability to load rewards into accounts. For example: $10 off lunch - use by this dateFree ...
Is anyone using any of the integration partners for loyalty? Any feedback would be great. Just looking for something more than what Toast offers.
We are having an issue with preauths. We have it set to $10 preauth. The servers have been told to take the customers card prior to adding items to a check.Despite ensuring that the server is following that order, we are still getting calls from cust...
Hello! I am wondering why my website feature will not load. I am attempting to create a website through Toast. It worked at first and now it will not load and the page reads, "Cooking up your customizable website..Stirring together your brand elemen...
Regarding Guest Feedback inbox:There is an AI "do not respond" email that pops up but I want to use an email they CAN respond to. If a customer leaves a negative review I want to be able to respond by giving them a gift card and typically asking mor...
Is there away to post in the restaurant a QR code that will lead to the Toast Guest Feedback form?
I would like to see more email marketing automations available than the 8 that toast has pre-made for you to choose. There is no option to create your own automations. I think the "We miss you" automation should be extended - if you want to send cust...
I have been trying for months to get very simple responses to questions, I need professional services to reach out to me and I need our database name changed. I talk to my customer growth person via email, who says a ticket is submitted and escalated...
Hi EveryoneI have a Liquor Store and want to integrate GrubHub, Doordash and UberEats into my toast system. Is there anyone who has done it. I have almost 6000 SK
