I was skeptical when we first introduced QR code ordering. I thought guests wanted a personal touch from servers, not another digital interaction—but curiosity won out.We cautiously tested it by having servers warmly greet guests, take their initial ...
Just learning the basics
We have a multitude of services as part of our organization. We have two types of gift cards - one for food & beverage and one for our golf course and merchandise. I would really like to launch our Toast digital gift cards but am unable to include ...
We are a newer client to toast and at first we were basically promised the world and now we have come to find out that customer service is basically zero. We are currently having MAJOR issues with our loyalty program and not being able to access our ...
We have 2 cash registers that take payments from the customers in the dining room. When a large table comes to pay, we begin accessing the checks on both terminals in the Pay screens. But when a customer pays thier check, the other screnn automatic...
Hey Toast Community! We've heard you asking for more about how to take advantage of Email Marketing and the Toast Guestbook to design promotions and turn your guests into regulars. We've scheduled two new Toast Classroom sessions this week to introd...
Does Toast offering Text message marketing. I know they offer email campaign marketing, but is text marketing available?
The toast app does not update items out of stock
One of the main reasons we switched to Toast from our previous POS was the addition of Order & Pay at the Table. This service is a game changer for how we operate (formerly a fully counter-service model), but there is one main problem with the setup...
Seems that there are some prepaid credit cards out there that can be processed for over the amount of the credit card balanceThis creates chargeback and chargeback feesAny relief for this situation?Florie
I am at my absolute wits end with TOAST. I received ZERO communication from TOAST regarding this update and only discovered it today upon reviewing my online orders. I just invested in a huge menu overhaul and am going into our busiest week of the ye...
Is anyone else seeing the misleading Toast language about the processing fee now printing on the receipts the customers get?I can't find how to take it off. It doesn't even say that Toast is taking this money and that it is not going to the restaura...
Have you noticed the 99 cent online order processing fee that TOAST is now levying on all your online orders? I don't need to hear the wonderful reasons why it's a good thing for my business. My customers will assume we are benefiting from this tax ...
We have large groups of camp kids come in every weekday, and a majority of them pay with change (coins). This ends up holding up the lines because our cashiers have to count the change, let the kids know how much they have, and help them decide what ...
I have two questions about the customer receipt. Right now my store prints out receipts and doesn't have the option to text or email as we don't have the turnaround tablet. Originally I had my store's logo on the receipt but deleted it as it was tak...
I read this on a social media page today. Is this correct. Did it get implemented yesterday. I am locked in a contract. When they make material changs like this, how does it affect my contract?Toast is adding a 99-cent fee to all online orders over ...
