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Guest Experience
Destination to discuss Mobile Dining Solutions, Email Marketing, Gift Cards, Loyalty and beyond.
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Forum Posts

Creating Marketing Materials for Your Restaurant

Marketing materials, such as flyers with QR codes, are a great way to direct your guests to view your Toast Online Ordering site, Toast Loyalty signup page, and Email Marketing signup page. Watch the playlist below to learn how to use simple, profess...

Rob | Community Manager
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Toast is not what I was expecting

I contact Toasts and I did all the step and I pay for shipping and I never got the system.I already open my business and still waiting for the system and I’m using Square for now but maybe I will stay with Square because Toast only tell lies.almost 2...

Google ordering

I haven't gone through with you Google ordering program details. I would like to know about it. How much is the fee for it? I don't offer delivery right now. We offer only pickups. Is the delivery included in it? If yes who will pay for delivery? And...

Loyalty options needs to be added

When we started with Toast a few years ago we were told by our sales person that Toasts Loyalty could be configured like our current POS at the time which was basically for every drink (we are a coffee shop) the customer buys they get 1 point or stam...

How to create guest list

We are a non-profit Elks Lodge. Most of our guests are members. We are new to Toast -- haven't gone live yet.  I would like to build/create a guest list/member list/customer list. I want to add the guest name when when take the order. Instead of typi...

Hello

SpoilerHi! My name is Avah and I work at a dairyette I love my job and toast makes my shifts more interesting.Hi! My name is Avah and I work at a dairyette I love my job and toast makes my shifts more interesting.

Schedule training for team member

Good afternoon, My name is Laura Hernandez and I and I am the training specialist for King Goose Hospitality and I am contacting your team to be able to know who is Pubbelly Sushi LLC Toast representative to contact and communicate for store needs. M...

Resolved! Linked Cards on Loyalty account

We thought we had this issue resolved.  I have 2 credit cards linked to my rewards account.  I used to just be able to swipe my card and my points were applied.  Something has changed.  Our guests are no longer getting their points automatically with...

Emailing Rewards Members

We are trying to figure out a way to communicate with our rewards members.   We only have email addresses for a small percentage of the guest who have signed up.  We sign up all of our guests with phone number.  Can anyone suggest a way to get More o...