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Guest Experience
Destination to discuss Mobile Dining Solutions, Email Marketing, Gift Cards, Loyalty and beyond.
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Forum Posts

Resolved! Toast Loyatly

Toast, You guys finally set up Loyalty where people can redeem for items. That's the good news. Bad news is there is no dollar amount attached to it. So for me, say I want to offer a Free Small Cheese Pizza as a Reward. Well the customer can pick as ...

Loyalty

Is anyone using any of the integration partners for loyalty? Any feedback would be great. Just looking for something more than what Toast offers. 

Employee login

I have no idea if I’m in the right spot but there seems to be no where else that I’ve gotten into that can help. I’m a past employee of a restaurant and I just want to see my W-2. That’s it. I’ve logged in before and looked at paystubs and even separ...

Loyalty - Double points for menu items

I would like to incentivize purchases of specific menu items with double points. Currently I don't see how I can award double points for a specific menu item. I might want to do this when I have an abundance of something that I'd like to move a littl...

Website Update

I have updated my menu and cannot figure out how to get the updated menu on my website for customers to see. Help!

Loyalty Program - Item Based Redemption Tiers

Hey all! We are in the process of building out our Loyalty Program on Toast and would like to do item-based redemptions. Like just about every restaurant out there who does item-based redemptions, we want to have multiple redemption tiers (e.g. 25 po...

How do you prep for Valentine's day?

Hi Toast Community, With Valentine's Day approaching, we'd all love to hear your best practices on how you prepare for one of the busiest reservation days of the year! Share your tips in the comments below You can also take advantage by skipping the...

ONLINE ORDERING UI OPTIONS

I was wondering if there is a way to select "Online orders only" when you change UI settings instead of the changes carrying it across to order screen here at the restaurant? I've had Online orders that used the "Special Request" button for things th...

Tip Suggestions - By Dining Type?

We would like to have different Suggested Tip Percentages for Take Out/Online Orders than Dine In Orders.  We have the suggested tip percentages of 20%, 22%, and  25% and these amounts are great for dining in, but are a bit high for Take Out orders. ...

Kiosk

We've been having issues with our kiosks. Recently they have updated to a newer version thats more user friendly. But we have scheduled menus and they do not switch over at their designated times, unless we manually exit out of the Kiosks and go back...

Customer Accounts

We are looking for a way that customers can create an on-line account and put money on there to use as payment for orders.  We have a small in-house cafe with not a lot of outside sales unless guests come to our building.  Most people will order thro...