I'm a Toast newbie, so go easy on me.Right now when someone makes an online order via Google, the order is sent directly to the Kitchen and a ticket is printed at our Kitchen Prep Printer. Which is great. But, immediately after, the online order's Gu...
Anyone have issues with FOH staff voiding cash payments after the ticket is closed? We have video of the sale being made, and then the ticket voided later in the day or at end of day.HOWEVER, Toast is telling us that if the payment is captured, even ...
I work in a fast paced brewery/restaurant. When a guest wants to start a tab, I take their CC and swipe it. However, the system only stores their name (and items on their tab). When they come back to pay their tab, I have to get their card again t...
Can someone that actually knows a little about toast pay cards give me call?? This system with Tips is a nightmare and needs to get better!! Servers who are making 250-300$ are getting deposits of 17$ and when I call toast they cant explain why and ...
Looking for input in regard to the below situation and best practices. Here is the example we are working with:Server rings in a loaded taco, but the kitchen accidentally makes it as a regular not loaded.The customer is given the option to have the t...
We had a customer who left with their signed receipt which had the tip amount on it. They left the receipt in an envelope the next day with an apologetic note. Obviously, our payments batched overnight. Is there a way to adjust this tip on that payme...
So I am trying to figure out how I would do buckets of beer where I don’t charge them the price of the beer just the for the bucket price and still have it count towards my inventory. Anyone have suggestions or a way you did it?
Aloha
HelloThis is Tenno sushi Accounting Team,There's an amount $1106.21 (Toast inc STW5P4S9S0) transcation went out our account, but I tried to check it on the toast website, but it's hard to check the amount Please check what the amount was used
Apparently there is no option for customers to enter Promo Codes when using Google Ordering? Even when Toast is selected. Does anyone know anything about this?
I created a new type of Discount (Fixed 100% off Check), saved, and published. But its not appearing on the POS under the discount options. Anything I may be missing?
Hello,I'd like to know if it is possible to do 2 things: assign specific menus to specific areas I'd like to have Happy Hour menu available only at the bar for people that use QR codes while sitting at the bar. I was told by Live Help agents that was...
I'm trying to implement a Service Charge of 1.00 for Online Orders Only. Toast Customer service is telling me I can only apply a service charge to Delivery or Take Out Orders and I need to put n a feature request. This doesn't make any sense. There h...
Hi everyone, I am new here and never owned a shop or restaurant. If I need cash in my cashier drawer for my business, how much do I need to prepare, and in what bills?What is the best way to make sure my staff doesn't steal the cash from me? Any tips...
Anyone know how to do a blind drop on Toast? Meaning the person that does a check out after shift, does not see cash totals in their report? Toast has a blind drawer but it still shows cash in hand at end of shift report
