Toast had an outage 3 weeks ago. Payroll was wrong and we caught a few errors. They didn’t take out 25% for back of house. The following week they took it out twice. It’s been 3 weeks and not fixed. Any help on who to contact? Can’t reach anyone at C...
Hello Toast community, We at Toast know that more than anything you need to be able to rely on your systems, and unexpected situations are bound to arise. This is why we created our Service Disruption Resource Center, your one-stop-shop to handle out...
Hello Toast Community! We want to remind everyone of some best practices regarding credit and gift cards. Below are some common questions and links to where you can find out more information! Card Pre-Authorization FAQ Pre-authorizing a card does ...
Hi All,before void reversal modul is available on my 1 st location. but now suddenly is missing with tips adjustment. the weird thing is i have 3 location just recently sign up with toast, on the backend tips adjustment and void reversal modul is the...
For some reason we have no sales categories assigned to our items in toast. I wasn't involved when we transitioned to toast and our current manager thinks there was a reason for this setup. Maybe due to our unique setup... we are half convenience ...
I need a solution on the best way to handle gift certificate payments and house account charges. Is there a way to make it a requirement for a manager to authorize certain types of payments?
HIWe use Triple Seat right now. How does Toast compare....What is better and what needs work still?ThanksBrian
Hi Everyone,We have Mobile Order and Pay setup and having an issue trying to capture the volume/reporting through it. We have Revenue centers set to show which workstations are processing orders, but I think the issue we have is that one of our Poin...
I used customer invoicing for the first time last week when an event client wanted to prepay a set amount towards their final bill. I invoiced them with an item named "Event Deposit". The event is tonight and I need to tell our banquet captain how to...
ANYONE EVER TALK WITH TOAST MANAGEMENT ? CAN'T GET TO ANYONE ! NO ONE WILL ANSWER
We accept payment types in addition to cash and credit cards. There does not seem to be a way to turn off printing the payment receipt. We do not need this receipt. We are spending a lot of time and money with this wasteful nuisance.Any ideas? Tha...
I am trying to find a way to have a separate revenue way to track banquet sales vs dining room sales?
Hi Toast!What about allowing the Tab Name option to say BEFORE the order of AFTER (like it is now)?Currently, it's only an on/off option. After taking the order, you are prompted for the Tab Name (customer's name) before you can proceed to the pay s...
I want to set up a cash drawer for our lottery/keno sales as we deal with a lot of cash and right now it’s just all sitting on our back bar in a zippered bag. I do not want it to report to our restaurants daily sales or charge sales tax? Since that i...
We are a dine-in/drive-thru restaurant and have 3 cash drawers (1 for dine-in only, 1 for dine-in overflow, and 1 for drive-thru only). Is there a way to set up the drive-thru cash drawer's credit card signature threshold/receipt option differently ...
