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Restaurant Operations
Destination to discuss Menu Building, Kiosk, Toast Go Handheld, Kitchen Display System and beyond.
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Toast DoorDash Integration and Tips

Has anyone encountered setting up a Tip Pool for the Door Dash drivers specifically so as those tips garnered go to them and not the restaurant. I have created a Tip pool but it lumps all Online Ordering tips into the pool, thus any Door Dash driver ...

Disable Auto-Fire for Scheduled Order

Hello! We use Toast and an online ordering partner. We've captured scheduled orders for an event on Monday, but we're looking for a way to prevent all of them from auto-firing to the KDS based on prep time and instead would prefer to manually fire ea...

Closed Checks on Open Table

Has anyone been able to figure out an efficient way to get closed checks off of tables with checks that are still open? For example, we had a 35 person party last night with separate checks. At one point in the evening, all but 5 checks were closed o...

Prep Station Timing

We have decided to use a Prep Station KDS at our Appetizer station. We currently are using the hold feature so we have course pacing off but we have item pacing set to enable item fire by prep time. We do not have prep times set at the item or modifi...

Orders

What causes a sequential break in order numbers.  For example my order numbers can go 1,2,3,4,7,8,9,12 etcThanks

Takeout Charges

Does anyone know how to add a charge anytime someone orders food to go? I want to be able to add a 50 cent charge every time a customer orders a meal to go. It would be perfect if it would auto charge every time an employee applied the takeout item t...

Order Ready Display Timing Out

As of about 3-weeks ago our Order Ready display now randomly goes blank after 10-14 minutes.  It worked great up until then.  When the screen does go blank,  If you press an arrow button on the remote, it comes back on for another 10-14mins.  We test...

Toast & third party CRM use

Hi, I am trying to use a new CRM we have for our location and I’m not exactly sure how to use the CRM and Toast together since there is no direct integration. I am trying to send promo offers via email and text to people that opt into my VIP text pro...

Payment status on kitchen receipt

I used to have an online ordering service through Edining, and for takeout or delivery orders, my restaurant would receive information indicating whether the order was already paid or not. It would display "Paid online" or "Not Paid" based on the pay...

Employee Theft from Cash Drawer

We started using toast a few months ago. Recently we've noticed theft from the cash drawer. Does your cashier know what the cash drop should be before it has to be entered at close of shift?What hacks/scams have you seen related to theft and how have...

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