Hey everyone,One of our locations is experiencing an issue with Third-party (DoorDash) orders not firing automatically. The issue started on Friday and has continued since. I called Toast support on Friday but was told I'd get a callback. The picture...
This has been happening for the past couple of months. Randomly when an employee tries to log into the POS they are greeted with a error message stating "Unauthorized User." Once this happens no other employee can log into that POS until a manager n...
I have my kitchen tickets set up to separate items by course. This works for dine in and phone orders, however, does not print correctly on online orders. Does anyone know how to correct this?
Is there a way to pull a report in back end to find orders by dining option? For example, if I want to look up all the orders placed as a Takeout (or any other specific dining option) on 2/11, is this possible? Thanks
Is it possible with Mobile Order and Pay to have the order need confirmation the same way Takeout Orders do? We have set Dining Behavior to takeout but it doesn't let us manually look at order and send it. Just sends it after payment.
We had an incident today where a customer called in an order for delivery (We use TDS / Delivery by DoorDash), but our cashier mistakenly selected the wrong option. The cashier selected "DoorDash - Delivery" instead of "Delivery by DoorDash"As you ca...
When I press pay, it prints out on both printers, the TKP300 and TP200, and it comes out double-order. What I want is that when I press print, it shoots out when payment is processed, and it comes out of only 1 order. I want the label to go and dine ...
Hi, I am wondering if someone knows how to prompt a customer to select "dine in" or "take out" when they are placing an order online. I've played around with every possible solution online and spent almost an hour on the phone with Toast support. I w...
We run up to 5 inhouse delivery drivers, in an area with no GrubHub/DoorDash etc. And we have tried a couple of different options to have tickets auto print at the delivery station so drivers are able to organize and assign them. The first option re...
We just started using Toast Tables with a Samsung tablet, I need to log into the tablet multiple times a day. I don't see a place to save the log-in in the tablet. My log-in for Toast tables is the same log-in for Toast and as an owner, I don't wan...
I have this issue and Toast techs are unable to fix it. I started using the POS last week for the first time after going LIVE
I do not believe Toast accurately reports sales per service / day part data. Recently I have started to look at our sales by time and do not agree with how Toast is reporting them.Our service hours are the following:Lunch 12pm-4pmHappy Hour 4pm-8pmD...
Does anyone know of a method to print out the tables and sections once designed on Toast? Copy, pasting, printing whole webpage does not work. Seems like a Print option should be available to post these for new servers or when table numbers get chang...
Anyone know why there is not a "Count Bills" button for counting in a new cash drawer? There is one for closing out a drawer. Seems like there should be one for counting in? Am I missing it? Thanks in advance
Hi everyone!One of our locations recently started having problems with their thermal Epson L90 printer, specifically when the label prints, it prints blurry. The manager of the location cleaned the printer, ensured the paper roll was set up correctly...
