Restaurant Operations
Destination to discuss Menu Building, Kiosk, Toast Go Handheld, Kitchen Display System and beyond.
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Forum Posts

Transfer Checks

Hello, we are having a big issue with staff transferring all their checks onto other employees when they are leaving at the end of their shift, without communicating that this is what specific checks are. If there a setting somewhere that would requi...

Meal Pacing

We currently have meal pacing activated with the Expeditor in charge on firing courses.  We want the Expo to have control over the flow of the restaurant - sort of like an expo "calling tickets" Issues we've run into: We want salads and desserts are ...

Third-Party Orders Stuck on Scheduled

Hey everyone,One of our locations is experiencing an issue with Third-party (DoorDash) orders not firing automatically. The issue started on Friday and has continued since. I called Toast support on Friday but was told I'd get a callback. The picture...

Internal Employee Appreciation Tokens

Hey everyone!Creating internal employee-only appreciation tokens or gift cards within Toast. A client currently recognizes outstanding performance and guest-mentioned efforts through reviews, unfortunately lacking a trackable and transferable system....

Larger Parties / Groups

Hi, we are a larger bar/grill that does not typically host parties or really large groups.  We do, however, make an occasional exception.  Our servers work for their own tips 99% of the time, but with the big parties, they split.  We normally ring ev...

Missing some key features

Some things I have been trying to get implemented. Since we started using toast, heading towards our 3 year mark, there have been several ideas that I have seen pop up, from the old system as well as on the new toast community, I have been pushing fo...

Turn off coursing for takeout orders

Currently, our takeout terminal is sending items to individual tickets for take-out orders. Can you turn off coursing at JUST a specific terminal or does that require a whole separate take-out menu by copy and pasting our regular menu and renaming it...

Tipping batbacks

I am in the process if opening a new restaurant/bar.   We have been in the business for awhile but this will be the first full service location.   Can anyone give me advice on how bartenders should be tipping out barbacks?  I have asked many people a...

Resolved! Dining Option Report

Is there a way to pull a report in back end to find orders by dining option? For example, if I want to look up all the orders placed as a Takeout (or any other specific dining option) on 2/11, is this possible? Thanks

Mobile Order & Pay

Is it possible with Mobile Order and Pay to have the order need confirmation the same way Takeout Orders do?    We have set Dining Behavior to takeout but it doesn't let us manually look at order and send it.   Just sends it after payment.