We have had several issues when closing a check when the card comes back as Authorized for the initial amount---then, when they add the tip and the server closes out the check, it comes back as Unauthorized. AND---the customer has left. We get stuc...
We have three Epson TM-L90 label printers for kitchen tickets. All printers have 58mm spacer and labels loaded. All printers have the same settings in printer settings and toast back-end.However, the print in three different formats.Food printer pr...
I am a Multi-Location Management (MLM) user.I have successfully created a new version of my Menu for another location.Now I want to add a new "Menu Group" to both locations.https://doc.toasttab.com/doc/platformguide/versioningAtTheMenuGroupAndModifie...
Hi.Hope you guys can help.We do not accept cash at our business, but during the Xmas period we will be selling a lot of Gift Cards and will accept cash for Gift Cards. Ideally on a POS that only sells Gift Cards but support or the internet cant he...
I am new to Toast, and am trying to get everything going. I completed the integration with Doordash, but when I turn on Online orders, it does not turn on Doordash ordering on their system. Did I mess something up? Doordash was no help with anything....
Is there a way you can add the usual drink modifiers and Classic cocktails to our bar tab in our Menu? With out using the excel sheet they provide? Like does anyone have a format they can share?
Anyone know how to fix this? If I change the quan ity to multiple items it still only discounts it .50 instead of 1.50
Is it possible to copy and menu to another menu and make it a menu group without making a new menu group and copying each item from the menu to the menu group? We have a food menu, under which we have menu groups. However, when our menus were origina...
I have been trying to make the BOGO discounts exclusive (cannot be combined with other discount/BOGO discount). BOGO discounts can still be applied to the same check. Not sure it is because I do not set it up correctly or the "Allow with other discou...
Don’t forget to take care of your most important assets. Your Guests. And Guess what it costs you nothing. It's so important to utilize the data guests leave in order to drive repeat business and customer loyalty.There are so many great tools that To...
I currently do not have a kitchen printer. Is there any way to automatically print a kitchen order receipt at our main station whenever specific kitchen items are added to a check? I tried doing it but it's printing a receipt for everything every tim...
Why is the EMV Enabled button grayed out?
We have summited so many support requests and called so many times, but we are still not getting any answers a week later! Our 5% surcharge is charging as follows:check subtotal = 100 Service charge (5%) = 5.41Taxes (8.24%) = 8.70--> The service char...
Hi! I am looking for clarification on the "Takeout & 3rd Party Delivery" hours versus "1st Party Delivery". Does Takeout in this case, mean Toast Takeout? or just 3rd Party Takeout? If the former, why are these 2 lumped together (as 1st Party Take...
Post hurricane Milton, we lost our tiki bar on the beach next to our restaurant. While it is getting rebuilt, we moved a mobile bar to its location to sell drinks from. My idea was to put a Toast POS terminal in there, connected to Wi-Fi to ring in...
