Hello!I am searching for some community suggestions on best practices in the case of unpaid checks. We had a situation where a server split off items on a check to a separate ticket after some guest fighting over who was paying for who and in the con...
Hello! Has anyone ever encountered this? Our Toast terminal is in offline mode and does not have the correct date/time (it shows we are in 2020). It will not allow me to log in. I have already followed the steps to try and reset the devices date and ...
When my servers log in with thier number, the order screen used to show their name at the top of the screen so they could see who was logged in. Now there is no way to tell who is logged in on the order screen or payment terminal screens.
Hi Jane, I was hoping for a comprehensive list of changes coming, so we could prepare training and Ops before the launch. I did ask for our lab to be updated early if possible. Let me know and thank you!
With the new UI we had one issue from our GM anyone have any ideas? For the most part. The layout change is fine but there are a couple things that changed that add extra steps and are annoying. Mainly the way seat numbers work. Before you could hit ...
Looking to pass along a request to toast. We would like to set integral modifiers to fire at different times as the item they are attached to and remain on the same ticket on the KDS. Right now integral modifiers are connected and toasts sums up all ...
How can I do a refund to a card that wasn't used. Someone needed to be refunded but there card that was used was fraud and closed so they need refunded to a new card how do I do this??
I was on a custom Doordash Drive plan with Toast and so I would pay $3.49 per delivery + $1 extra per extra mile. Then Toast sent an email that Toast Delivery Services charges would be automatically removed from my credit card deposits, whereas befo...
would anyone be willing and able to provide one on one help with menu edits and POS setup?I am struggling a bit with the transfer of what I want to happen to what is actually coming across.
I am in the new toast experience and can not locate the reprint kitchen tickets. Anyone know know where it is now?Thanks
This morning our Close Out Day Menu looks different than it has since I started using Toast. I looked under updates but did not see any updates mentioned for this. All of the buttons on this screen are now on the right-hand side instead of the left ...
Is there any discussion on having more control with changes to tickets on KDS. Example: Being able to un-fire a ticket or combine tickets?
Can the new POS experience be turned on by each user as they log onto the POS, or is it turned on for the whole restaurant’s users?
This is not something that has happened often, but when it does it naturally seems to happen at the worst possible time. The issue is this:Whenever a server has split individual items between multiple checks, the option to discount those items is no...
Hello!Is anyone else having an issue where servers are allowed to continue ordering an item on a count after running out and resulting in a -1 count. We are having it happen on a regular basis, but support says it is a fluke.Please keep in mind we do...
