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Restaurant Operations
Destination to discuss Menu Building, Kiosk, Toast Go Handheld, Kitchen Display System and beyond.
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Email marketing

Our case is not resolved.  We are not getting any answers that can help us recover our lost email list.  But now my partners restaurants in Florida are getting emails for vising my restaurant in Colorado but they've never been here.  Please give us a...

Resolved! Z reports emailed instead of printed

I was hoping there could be a way of doing Z reports (and sales summary reports) without all that paper. There's no reason why it can't be emailed and I could print out the results on a regular printer on 8-1/2 x 11.Anyone know how this can be done?

Resolved! Hidden Online Menu

I have products that I only offer to one set of customers. Is there a way to create an online menu that is hidden, and only accessible if you have the URL that is associated with that menu?

Resolved! ONLINE ORDERING NEW GLITCH

Good morning,  Yesterday, I noticed a new glitch with online orders. Please forward to the relevant team to get this fixed.  MAX/MIN modifier rules are not being followed. For example, certain items, my customer is able to choose up to 2 modifiers, b...

PMS integration

We have multiple outlets using the same Toast system as different revenue centers. There is a quick service coffee shop that Opens at 7 AM and changes to a full service bar after 2 PM. We also have a full service, fine dining outlet. We own an operat...

Support Email

How do I contact Toast support via email? I have the phone number, but I can't send screenshots over the phone and the wait time is 10+ minutes. I just want to send an email so I can go on about my day.

Due time Issues with 1st party delivery orders

Hi,We are using a local delivery company for our delivery orders, thus Toast is set for the 1st party delivery option - just like using our own drivers.  There are a few issues with the 1st party delivery options I have.The main issue is with the due...

Resolved! Fundraising Night

Hey there! Quick question (I need a response ASAP), we are doing a fundraising night tonight, and the set up is that 15% of sales are donated of sales if the customer mentions the event. So like they order and say I’m here for “X Event”. Is there a w...

Z Report

Hello everyone,I was hoping someone could assist in explaining the Close Out Report.  I am wanting to know if I can Close Out the report twice in one day since I have two shifts?

Loyalty

We are unable to close out some checks because we have gotten the following error message… “Error validating loyalty account”. Has anyone seen this before and can you tell me what the solution was? 

Butcher case meat pricing

Hi - I have a retail section of the restaurant which includes a butcher case.  The prices of the meats in the case are subject to different pricing.  What would others recommend for how to price this?  Open Price?  If I did that, then I would need to...

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