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Restaurant Operations
Destination to discuss Menu Building, Kiosk, Toast Go Handheld, Kitchen Display System and beyond.
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Hold function changed.

About 2 weeks ago, you could place things on hold and when you highlighted a single item, you could send it while everything else would stay on hold. Now, when you try to do the same thing, it will send everything on hold regardless of what you have ...

Toast Pay: Split Checks

Ever since the split option was made available when using the QR mobile payment option, we've seen an increase in unpaid checks. I do think it's due to user error, the split checks screen can be a bit confusing. Is this happening to anyone else? And ...

Resolved! Hourly Sales Capture

When does toast capture the hourly sales? When the check is created, or when the check is cashed out, or when the item is added to the check?Reason I ask is that frequently, our hourly sales numbers adjust up significantly, or don't represent the act...

Resolved! Other Payment Options

Hello, can I consolidate all other payment options (Gift certificate/Comp/Donation) under one button "Other Payment Option" ? Instead having 3 extra buttons? 

Adding Direct deposit without Plaid

So I have hired a few guys and I am trying to set up their Direct deposit, but toast is asking me to go thru plaid.  I know I have just put in the account and routing for people without using plaid. Things have changed, I went to the help articles an...

Text Box for Customer Info!

We need a blank text box to record customer preferences. It seems like a super easy addition for the developers. How do we go about getting this done? Any workarounds? I've submitted this suggestion numerous times as well. Thank you in advance. 

Resolved! Trying to find out what change an employee made

Other than 'Publish Config', which I think only shows the date and the name of a person making changes in Toast, how can I find out specifically who made a certain change to an item price in Toast? There must be some audit feature that I am missing.

Takeout Order Name and Phione

Hi-I've asked this question to several Toast staff. When a guest walks in to order takeout, we are required to enter a phone number or skip the screen. The only way to remedy this is to remove the phone # option entirely, which impacts all of our oth...

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