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Restaurant Operations
Destination to discuss Menu Building, Kiosk, Toast Go Handheld, Kitchen Display System and beyond.
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online ordering tips

Is anyone else having issues with future order tips and online ordering that is put in for a specific time?  I have found hundreds of dollars worth that have not been being paid out.  They are being collected and show on the CC total, but are not pai...

How to Double-Print tickets to kitchen

Hi all,My chef is requesting that the kitchen ticket printer spits out 2 tickets instead of one. We already use 2 ply paper but he wants 4 tickets to distribute across the line.If I enable expediter, the bar drinks get sent to the kitchen as well.Is ...

Weekly Cash Drawer Count?

Hi! I own a small cafe with only two staff members and would like to simplify out cash handling process so that we would only need to count cash drawers weekly. I would give each employee their own cash drawer that they are responsible for and can lo...

Cash Management at end of shift reviews

Hey all, here recently I have been having issues when we close down our drawers. We have three cash drawers that we close down each night. Our main drawer is always off both over and under. I have checked all I could do and even took away adding grat...

Hold function changed.

About 2 weeks ago, you could place things on hold and when you highlighted a single item, you could send it while everything else would stay on hold. Now, when you try to do the same thing, it will send everything on hold regardless of what you have ...

Toast Pay: Split Checks

Ever since the split option was made available when using the QR mobile payment option, we've seen an increase in unpaid checks. I do think it's due to user error, the split checks screen can be a bit confusing. Is this happening to anyone else? And ...

Resolved! Hourly Sales Capture

When does toast capture the hourly sales? When the check is created, or when the check is cashed out, or when the item is added to the check?Reason I ask is that frequently, our hourly sales numbers adjust up significantly, or don't represent the act...

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