Hi, I'm having trouble with my kitchen staff seeing the modifier changes on our sandwiches. We are a new restaurant so the tickets/KDS need to show the default modifiers. The support article on default modifiers (https://central.toasttab.com/s/articl...
Has anyone encountered setting up a Tip Pool for the Door Dash drivers specifically so as those tips garnered go to them and not the restaurant. I have created a Tip pool but it lumps all Online Ordering tips into the pool, thus any Door Dash driver ...
Hello! We use Toast and an online ordering partner. We've captured scheduled orders for an event on Monday, but we're looking for a way to prevent all of them from auto-firing to the KDS based on prep time and instead would prefer to manually fire ea...
can i have items be pick up only
Is there a report for employee turnover percentage - I think its critical for our operations
Has anyone been able to figure out an efficient way to get closed checks off of tables with checks that are still open? For example, we had a 35 person party last night with separate checks. At one point in the evening, all but 5 checks were closed o...
The update that rolled out today changed the "all checks" view to match that if the table layout. We have 3 terminals in our building. Only ONE uses the table layout. The others use the quick order. Is there a way to change this back? This update add...
We have decided to use a Prep Station KDS at our Appetizer station. We currently are using the hold feature so we have course pacing off but we have item pacing set to enable item fire by prep time. We do not have prep times set at the item or modifi...
What causes a sequential break in order numbers. For example my order numbers can go 1,2,3,4,7,8,9,12 etcThanks
Does anyone know how to add a charge anytime someone orders food to go? I want to be able to add a 50 cent charge every time a customer orders a meal to go. It would be perfect if it would auto charge every time an employee applied the takeout item t...
As of about 3-weeks ago our Order Ready display now randomly goes blank after 10-14 minutes. It worked great up until then. When the screen does go blank, If you press an arrow button on the remote, it comes back on for another 10-14mins. We test...
Hi, I am trying to use a new CRM we have for our location and I’m not exactly sure how to use the CRM and Toast together since there is no direct integration. I am trying to send promo offers via email and text to people that opt into my VIP text pro...
I used to have an online ordering service through Edining, and for takeout or delivery orders, my restaurant would receive information indicating whether the order was already paid or not. It would display "Paid online" or "Not Paid" based on the pay...
We started using toast a few months ago. Recently we've noticed theft from the cash drawer. Does your cashier know what the cash drop should be before it has to be entered at close of shift?What hacks/scams have you seen related to theft and how have...
