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Restaurant Operations
Destination to discuss Menu Building, Kiosk, Toast Go Handheld, Kitchen Display System and beyond.
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Tips

We want to start paying tips on check and use the tip pooling optiosn and was wondering if someoene from toast could help us out. I tried to submit ticket but it keeps saying error. 

TABC Reporting

I am trying to get a report from last year that breaks down alcohol sales, food sales, and other sales for the entire year is their anywhere I can find this? I can pull up monthly and add every category together but, it's taking forever!! Toni

86ed Items Ordered

Hi Toasty people! Question - has anyone else had the issue of customers being able to order 86ed items through third party apps (causing the stock to go from 0 to negative)? I've seen this at my last job and at my current job but Toast reps always sa...

KDS Kitchen Display System

Good Day All!  KDS Kitchen Display System question.There are many restaurants where the guest is allowed to choose two sides with their dinner.We have those sides setup as menu item modifiers such as (Mac and cheese | beans | coleslaw | mashed potato...

Help

Toast had an outage 3 weeks ago. Payroll was wrong and we caught a few errors. They didn’t take out 25% for back of house. The following week they took it out twice. It’s been 3 weeks and not fixed. Any help on who to contact? Can’t reach anyone at C...

Service Disruption Resource Center

Hello Toast community, We at Toast know that more than anything you need to be able to rely on your systems, and unexpected situations are bound to arise. This is why we created our Service Disruption Resource Center, your one-stop-shop to handle out...

Void Reversal

Hi All,before void reversal modul is available on my 1 st location. but now suddenly is missing with tips adjustment. the weird thing is i have 3 location just recently sign up with toast, on the backend tips adjustment and void reversal modul is the...

sales categories

For some reason we have no sales categories assigned to our items in toast.   I wasn't involved when we transitioned to toast and our current manager thinks there was a reason for this setup.  Maybe due to our unique setup... we are half convenience ...

Resolved! Mobile Order and Pay Reporting

Hi Everyone,We have Mobile Order and Pay setup and having an issue trying to capture the volume/reporting through it.  We have Revenue centers set to show which workstations are processing orders, but I think the issue we have is that one of our Poin...

Customer Invoicing

I used customer invoicing for the first time last week when an event client wanted to prepay a set amount towards their final bill. I invoiced them with an item named "Event Deposit". The event is tonight and I need to tell our banquet captain how to...

Printing Guest Receipts

We accept payment types in addition to cash and credit cards.  There does not seem to be a way to turn off printing the payment receipt.  We do not need this receipt.  We are spending a lot of time and money with this wasteful nuisance.Any ideas? Tha...

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