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Restaurant Operations
Destination to discuss Menu Building, Kiosk, Toast Go Handheld, Kitchen Display System and beyond.
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Tipping Options

Hi, is there a way to customize the way the tip option displays on the POS that the customer sees? Would like to enable tipping w/o the customer going through tipping prompts and w/o being compelled to tip. Please advise. Thanks  

Toast handheld troubleshooting

Hello, I am looking to put together a toast handheld troubleshooting document for my restaurant. Does anyone have one they have already created to save me some time? Looking for a step by step process or bullet point kind of format. any help would be...

Gift cards covering service fee

We currently add a mandatory 20% service fee to all in house orders.If a guest pays with a gift card, the gift card automatically applies to the service fee as well as the rest of the check. Our policy is that the guest must pay for the service fee o...

Kitchen Ticket Length

  We use old school printed tickets in our kitchen. Frequently we have issues with ridiculously long ticket length.It typically happens with online orders- example a customer orders 30 meals and it ALL PRINTS ON ONE EXTREMLY LONG TICKET.  I had a tic...

Chargebacks (again)

Just lost our 5th chargeback in a row. 4 of them were contactless or chip with a signed receipt. 1 of those was one of our employees and the card company automatically lowered his tip to 25%. The 5th one was a walk out on a pre-authorized tab. It is ...

Resolved! Toast Tables-Employees

Hello! I was wondering if anyone could point me in the direction of how to ensure my BOH employees do not appear in Toast Tables. Even though they do not have FOH permissions, they still appear on Toast Tables as an employee eligible for a section/ta...

Online Orders printing in batches

Hi There, I am looking for insight into a minor issue we are finding with out auto-fire device for online orders. Normally the ASAP orders fire just fine, and print out right away. However, seemingly at random, we will get a batch of 6 orders printin...

Delivery partner integration

When I set up my delivery partners integration, everything seemed good. I chose to add 1.50 to each item. That carried over. However, I gave a few items that the price is based on size. Those prices stayed the same. I need to know how to get the 1.50...

Packaging Preferences for Curbside

Trying to use the new packaging preferences options but they don't seem to show on KDS/Orders Hub/Receipt when Curbside  is selected, though it does show the option to select preferences during checkout, is this a known issue?

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