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Restaurant Operations
Destination to discuss Menu Building, Kiosk, Toast Go Handheld, Kitchen Display System and beyond.
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No direct deposit

I keep trying to change my preference from a paper paycheck to direct deposit and on my app there is no payment method setting. there is no settings at all on the my toast app other than changing when the start of my week is. 

Unpaid Orders

Hi, we have experienced a couple of people recently not paying for their checks and we have gone about handling it in the back end a couple of different ways from voiding the order to using discounts. Some of the time the person does come back in and...

Owner entering employee breaks

Hello, An owner who has all permissions can enter an employee break start time, but only has the ability to end the break in the AM. He says he doesn't have any PM times coming up to end the break. I cannot find a setting to correct this. Any ideas? ...

Resolved! Menu setup

Hi, We have expanded to a second location and our menus are the exact same but the menus in Toast are a little different.  I would like both to be the exact same.  Both also need some redoing so I'm looking for someone who can delete our menus from T...

Packaging Preference for Takeout & Delivery

Hello everyone,Is anyone currently using the Packaging Preference feature for Takeout & Delivery? We've been utilizing it for approximately two months now. Initially, everything was running smoothly; however, we've encountered the following issue:1. ...

Overlapping lines on check buttons

After one of the 2024 updates, our open, paid and closed check buttons have overlapping lines of information on our main terminal screen. This is making it challenging to correctly identify tickets/ servers/ etc. I haven't been able to find where I c...

Tip pooling question

I'm trying not to make this any more complicated than it needs to be but.... we pool tips and we just started some split shifts yesterday. Which is more fair?1) Take all tips and split by amount of time worked, compared to each other - meaning, % of ...

Manual Order or Seat Number Entry

We give table numbers on little wire stands to customers when they order food. The numbers aren't always sequential. We started entering the numbers using the Special Request button. However, some of our servers forget to enter the numbers because th...

total cash

When i add up the total cash from my employees shift review it is not coinciding with the total cash from the sales summary. We are a cash business and do not accept credit cards. Even when i pull up each individual employee in the sales summary and ...

Meal Pacing with KDS/Prep Stations

Hi All!I have been using toast at my restaurant for a little over two years now. Recently I've been tasked on elevating the efficiencies in our kitchen with meal pacing (timing) in order to streamline the process, as well as ensure our food is remain...

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