I invoiced my first House account today. Sent it via email to the customer. My team just called me and they can't close their day because this is showing as an open ticket. What did I do wrong? Thank you in advance for any help!Sherry
Hi all,We were told by our Toast sales reps that it is possible to have our own delivery vehicle in combination with 3rd party delivery. Exactly like how Papa Johns defers their orders to Doordash when they don't have enough drivers.Is this actually ...
I am in the middle of configuring a new KDS system. We have had Toast for about 4 years and finally upgrading to KDS. We previously only had server printers that would print tickets to hand in to the kitchen (Expo, Hot, Cold). Never even had printers...
I keep trying to change my preference from a paper paycheck to direct deposit and on my app there is no payment method setting. there is no settings at all on the my toast app other than changing when the start of my week is.
Hi, we have experienced a couple of people recently not paying for their checks and we have gone about handling it in the back end a couple of different ways from voiding the order to using discounts. Some of the time the person does come back in and...
This is a feature that Aloha POS has had for ages.Use case: Shot Pours, Doubles, etc.Situation: Guest asks for a double whiskey. Standard double whiskey pour is 3oz (two portions of a 1.5oz serving size)Problems:The only way to ring in a double to in...
Hello, An owner who has all permissions can enter an employee break start time, but only has the ability to end the break in the AM. He says he doesn't have any PM times coming up to end the break. I cannot find a setting to correct this. Any ideas? ...
Hi, We have expanded to a second location and our menus are the exact same but the menus in Toast are a little different. I would like both to be the exact same. Both also need some redoing so I'm looking for someone who can delete our menus from T...
Servers can't hold items and then send another round of drinks, everything that was on hold will send. I have meal pacing turned on (because it works for our kitchen) Why is the hold button such a pain in the neck? Please help
Hello everyone,Is anyone currently using the Packaging Preference feature for Takeout & Delivery? We've been utilizing it for approximately two months now. Initially, everything was running smoothly; however, we've encountered the following issue:1. ...
After one of the 2024 updates, our open, paid and closed check buttons have overlapping lines of information on our main terminal screen. This is making it challenging to correctly identify tickets/ servers/ etc. I haven't been able to find where I c...
I'm trying not to make this any more complicated than it needs to be but.... we pool tips and we just started some split shifts yesterday. Which is more fair?1) Take all tips and split by amount of time worked, compared to each other - meaning, % of ...
We give table numbers on little wire stands to customers when they order food. The numbers aren't always sequential. We started entering the numbers using the Special Request button. However, some of our servers forget to enter the numbers because th...
When i add up the total cash from my employees shift review it is not coinciding with the total cash from the sales summary. We are a cash business and do not accept credit cards. Even when i pull up each individual employee in the sales summary and ...
Is there a way to accept payment using ACH? I have a military client that is not allowed to pay with Third-Party processing
