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Restaurant Operations
Destination to discuss Menu Building, Kiosk, Toast Go Handheld, Kitchen Display System and beyond.
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Closed Checks on Open Table

Has anyone been able to figure out an efficient way to get closed checks off of tables with checks that are still open? For example, we had a 35 person party last night with separate checks. At one point in the evening, all but 5 checks were closed o...

Prep Station Timing

We have decided to use a Prep Station KDS at our Appetizer station. We currently are using the hold feature so we have course pacing off but we have item pacing set to enable item fire by prep time. We do not have prep times set at the item or modifi...

Orders

What causes a sequential break in order numbers.  For example my order numbers can go 1,2,3,4,7,8,9,12 etcThanks

Takeout Charges

Does anyone know how to add a charge anytime someone orders food to go? I want to be able to add a 50 cent charge every time a customer orders a meal to go. It would be perfect if it would auto charge every time an employee applied the takeout item t...

Order Ready Display Timing Out

As of about 3-weeks ago our Order Ready display now randomly goes blank after 10-14 minutes.  It worked great up until then.  When the screen does go blank,  If you press an arrow button on the remote, it comes back on for another 10-14mins.  We test...

Toast & third party CRM use

Hi, I am trying to use a new CRM we have for our location and I’m not exactly sure how to use the CRM and Toast together since there is no direct integration. I am trying to send promo offers via email and text to people that opt into my VIP text pro...

Payment status on kitchen receipt

I used to have an online ordering service through Edining, and for takeout or delivery orders, my restaurant would receive information indicating whether the order was already paid or not. It would display "Paid online" or "Not Paid" based on the pay...

Employee Theft from Cash Drawer

We started using toast a few months ago. Recently we've noticed theft from the cash drawer. Does your cashier know what the cash drop should be before it has to be entered at close of shift?What hacks/scams have you seen related to theft and how have...

Future Orders

We have started accepting holiday orders online allowing customers to schedule ahead to a later date for pick up. When I close out for the day should I be closing these credit card transactions on the day the order was placed or when it is picked up?...

Website

Been trying to get a website set up and it crashes less than 24 hrs after we get it up. Have spent 10 hrs just on this website! 臘‍

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